D365-Business-Central Support Analyst

4 weeks ago


Bengaluru, India Gama Advisory Services LLP Full time

D365 Business Central Support Analyst

  • 1st and 2nd line support of 365 Business Central
  • Escalate in house queries to 3rd party support teams.
  • At least 6 years support experience working with D365 BC ideally with finance users
  • Strong written and verbal English speaking communication skills 
  • Experience of working in a helpdesk environment. 
  • Identify gaps in user training that we need to address via updating user manuals. 
  • Work with finance team BC users to understand different business processes and identify areas that require escalation to systems team for review. 
  • Broad modular understanding - ideally including finance, supply chain OR manufacturing.
  • Provide the company with essential reporting and data analysis on user issues. 
  • Develop solutions that improve the efficiency and capability of ERP system users. 
  • Perform financial analyses and implement actions to improve profitability. 
  • Liaising with the development and functional teams to assist in proactive development of system to improve efficiencies within the purchase and sales ledger teams. 
  • Must have a university degree 2.1 or equivalent in Finance or IT. (desirable not essential). 
  • Must have equivalent of a grade B or above in GCSE and A level mathematics (essential).

Additional role specifically for Senior position: 

  • Manage, support, and train our IT/ CRM developer Ajin in project and change management.
  • Log all support issues and categories to analyse efficiency in support enquires over time. 
  • Communicate closely with systems team on support log to ensure we fully scope any changes needed to make the system more effective.
  • To consult Systems team and manager on all changes, to develop and test these in the test environment. 
  • Manage all UAT to ensure solutions are fully tested across CRM and BC before moving to live environment. 


  • Annual Salary (CTC): INR 10 - 13 LPA


  • Location: Bangalore (Work from Office)




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