Service Desk Analyst
14 hours ago
Dear Candidate
Greetings from TCS
Role: Service Desk
Location: Chennai
Experience Range: 4 to 8 Years
Job Description:
- Showcase good interpersonal skills for customer relations
- Ability to work under pressure
- Must have good leadership skills to carry people along
- Must be knowledgeable about service desk system and IT tools
- Must have good judgment in handling serious customer problems.
- Effectively managing, developing, and training the service desk team.
- Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
- Conducting and sharing results from service and operation performance reviews.
- Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
- Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
- Being aware of and managing the costs of running the service desks.
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
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