Service Desk Analyst

14 hours ago


Chennai, India Tata Consultancy Services Full time

Dear Candidate


Greetings from TCS


Role: Service Desk


Location: Chennai


Experience Range: 4 to 8 Years



Job Description:

  • Showcase good interpersonal skills for customer relations
  • Ability to work under pressure
  • Must have good leadership skills to carry people along
  • Must be knowledgeable about service desk system and IT tools
  • Must have good judgment in handling serious customer problems.
  • Effectively managing, developing, and training the service desk team.
  • Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
  • Conducting and sharing results from service and operation performance reviews.
  • Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
  • Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
  • Being aware of and managing the costs of running the service desks.



TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.



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