ITIS Service Desk

13 hours ago

Chennai, India Tata Consultancy Services Full time

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.


What we are looking for

Role: ITIS Service Desk

Experience Range: 4 – 6 Years

Location: Chennai



Must-Have:


  • Coordinate the service desk team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture in team members
  • Evaluate and assess service delivery performance metrics and carry out survey on clients to weigh the level of service delivery in the company
  • Keep record of daily operations at the desk for tracking of customer needs, services rendered and future reference
  • Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness
  • Delegate specific service desk responsibilities to team members to create specialization and increase service delivery pace
  • Review all client complaints, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions
  • Observe service desk operation techniques to determine how effective they are and implement new techniques when old ones are ineffective.
  • The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
  • A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
  • An ability to balance and plan the short-term actions of the team.
  • Knowledge and understanding of all relevant industry standards.
  • Knowledge and understanding of best practices for service management.
  • Strong communication skills, including the ability to be influential and persuasive with stakeholders.
  • An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
  • A complete understanding of the organization’s business.
  • An ability to think critically about systems and to make adjustments consistently as needed.
  • The ability to manage time effectively while setting the tone of the team through modelling and leadership.



Interested candidates pls share your cv to mailid: c.nayana@tcs.com with subject " ITIS Service Desk" for further Discussion

  • ITIS Service Desk

    14 hours ago

    Chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: ITIS Service DeskExperience Range: 4 – 6 YearsLocation: ChennaiMust-Have:Coordinate the service desk team members in their daily duties of...

  • Tata Consultancy Services | Tata Consultancy Services | ITIS Service Desk

    20 hours ago

    chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: ITIS Service DeskExperience Range: 4 – 6 YearsLocation: ChennaiMust-Have:Coordinate the service desk team members in their daily duties of...

  • IT Service Desk Team Lead

    5 days ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    Company OverviewTata Consultancy Services is a global leader in the technology arena, continuously growing and innovating.Job DescriptionWe are seeking a highly skilled ITIS Service Desk Team Lead to coordinate our service desk team members in attending to clients and facilitating good customer service culture. The ideal candidate will evaluate service...

  • Service Desk Specialist

    2 days ago

    Chennai, India Tata Consultancy Services Full time

    Dear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Service Desk Location: Chennai Experience Range: 4 - 6 Years Educational Qualification : 15 Years of Full Time Education Job...

  • IT Service Desk

    14 hours ago

    Chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop...

  • IT Service Desk

    12 hours ago

    Chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.Hiring IT Service Desk for our premium project.The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:Desktop...

  • Service Desk Analyst

    1 week ago

    Chennai, India Tata Consultancy Services Full time

    Dear CandidateGreetings from TCS !!!Role: Service DeskLocation: ChennaiExperience Range: 4 to 8 YearsJob Description:- Showcase good interpersonal skills for customer relations- Ability to work under pressure- Must have good leadership skills to carry people along- Must be knowledgeable about service desk system and IT tools- Must have good judgment in...

  • Service Desk Analyst

    14 hours ago

    Chennai, India Tata Consultancy Services Full time

    Dear CandidateGreetings from TCS !!!Role: Service DeskLocation: ChennaiExperience Range: 4 to 8 YearsJob Description:Showcase good interpersonal skills for customer relationsAbility to work under pressureMust have good leadership skills to carry people alongMust be knowledgeable about service desk system and IT toolsMust have good judgment in handling...

  • Service Desk Specialist

    5 days ago

    Chennai, India Tata Consultancy Services Full time

    Dear CandidateGreetings from TCS !!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Role: Service DeskLocation: ChennaiExperience Range: 4 - 6 YearsEducational Qualification : 15 Years of Full Time EducationJob...

  • Service Desk Specialist

    4 days ago

    Chennai, India Tata Consultancy Services Full time

    Dear CandidateGreetings from TCS !!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Role: Service DeskLocation: ChennaiExperience Range: 4 - 6 YearsEducational Qualification : 15 Years of Full Time EducationJob...

  • Service Desk Specialist

    4 days ago

    Chennai, India Tata Consultancy Services Full time

    Dear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Service Desk Location: Chennai Experience Range: 4 - 6 Years Educational Qualification : 15 Years of Full Time...

  • Sme - Service Desk

    7 days ago

    Chennai, India Microland Full time

    Additional details **Level** - P3**Requirement location** - India - Chennai**Number of Position** - 1**Employment type** - ML**Cluster/Group** - Microland Delivery**Business Unit** - EMEA**Department** - EMEA**Job Description**: Required Skill Technology - End User Issues|Printer+Scanner+Outoook+MS Office+Applications Process - IT Service...

  • HTC Global Services | IT Service Desk

    3 days ago

    chennai, India HTC Global Services Full time

    HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA. Hiring IT Service Desk for our premium project. The Service Desk will perform installation, analysis, trouble shooting and fix end user issues for the following types of incidents:...

  • Tata Consultancy Services | Service Desk Analyst

    18 hours ago

    chennai, India Tata Consultancy Services Full time

    Dear Candidate Greetings from TCS !!! Role: Service Desk Location: Chennai Experience Range: 4 to 8 Years Job Description: Showcase good interpersonal skills for customer relations Ability to work under pressure Must have good leadership skills to carry people along Must be knowledgeable about service desk system and IT tools Must have good judgment in...

  • Tata Consultancy Services | Service Desk Specialist

    4 days ago

    chennai, India Tata Consultancy Services Full time

    Dear CandidateGreetings from TCS !!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Role: Service DeskLocation: ChennaiExperience Range: 4 - 6 YearsEducational Qualification : 15 Years of Full Time EducationJob...

  • Tata Consultancy Services | Service Desk Specialist

    3 days ago

    chennai, India Tata Consultancy Services Full time

    Dear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Service Desk Location: Chennai Experience Range: 4 - 6 Years Educational Qualification : 15 Years of Full Time Education Job...

  • Service Desk Team Lead

    4 days ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    Tata Consultancy Services is a pioneering force in nurturing the ambitions of young tech enthusiasts.A Global Technology Leader, we are poised for continuous growth and success.Job OverviewRole: Service Desk Team LeadExperience Range: 4 – 6 YearsLocation: ChennaiKey ResponsibilitiesCoordinate service desk team members in their daily duties, fostering an...

  • Service Desk Analyst

    13 hours ago

    Chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk AnalystExperience Range: 8 – 12 YearsLocation: ChennaiMust-Have:Answers and responds to inbound calls or electronic requests from...

  • [High Salary] Service Desk Analyst

    4 hours ago

    Chennai, India Tata Consultancy Services Full time

    Dear Candidate Greetings from TCS !!! Role: Service Desk Location: Chennai Experience Range: 4 to 8 Years Job Description: - Showcase good interpersonal skills for customer relations - Ability to work under pressure - Must have good leadership skills to carry people along - Must be knowledgeable about service desk system and IT tools - Must have good...

  • Service Desk Analyst

    14 hours ago

    Chennai, India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service Desk AnalystExperience Range: 4 – 6 YearsLocation: ChennaiMust-Have:Answers and responds to inbound calls or electronic requests from...