Mentor Community Specialist

4 weeks ago

India Udacity Full time

Udacity is on a mission to change lives, businesses and nations through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.


Mentor Success at Udacity

Ensuring students receive consistently great support from our Mentors is crucial to student success. A strong mentorship is the core pillar of Udacity’s learning product. As the team tasked with designing, executing, delivering, and improving successful Mentor-focused initiatives, Mentor Success is responsible for Mentor wellness and onboarding, performance, payments, support, and engagement. We are a global team with staff in the US, MENA region, and India. We are seeking a dynamic and motivated individual to join our team as a Community Specialist. As part of our mentor team, you will play a crucial role in nurturing and enhancing our community of independent contractors, contributing to the growth and success of our business.


Responsibilities:

  1. Mentor Community Management:
  2. Engage with a diverse group of independent contractors, providing support and fostering a collaborative environment.
  3. Identify and implement strategies to leverage the mentor community for driving business growth.
  4. Community Engagement and Growth:
  5. Develop and launch mentor events and track their impact on engagement.
  6. Collaborate with cross-functional teams to align mentor activities with broader business goals.
  7. Explore and implement creative approaches to expand and diversify the mentor community.
  8. Support and Query Management:
  9. Address mentor support queries promptly and effectively.
  10. Work closely with mentors to provide additional support, guidance, and resources.
  11. Collaborate with the support team to ensure timely resolution of mentor-related issues.
  12. Communication and Advocacy:
  13. Serve as a liaison between mentors and internal teams, effectively communicating mentor perspectives and needs.
  14. Advocate for mentor interests within the organization, striving to enhance the overall mentor experience.


Key Skills and Qualifications:

  • Bachelor's degree in a related field or equivalent practical experience.
  • Proven experience in community management, preferably in a tech or education-focused environment.
  • Strong interpersonal and communication skills, with the ability to build and maintain relationships.
  • Problem-solving mentality and the ability to handle support queries with empathy and efficiency.
  • Creative thinker with a strategic mindset, capable of identifying growth opportunities within the mentor community.
  • Comfortable working in a dynamic, fast-paced environment.
  • Excellent organizational and multitasking abilities


Ideal, but not required:

  • Experience with Udacity’s platform - as a student, Mentor, Reviewer, Session Lead, and/or Tutor.


Benefits:

Experience a rewarding work environment with Udacity's perks and benefits

  • At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person
  • Flexible working hours
  • Paid time off
  • Comprehensive medical insurance coverage for you and your dependents
  • Employee wellness resources and initiatives (access to wellness platforms like Headspace, Modern Health )
  • Quarterly wellness day off
  • Personalised career development
  • Unlimited access to Udacity Nanodegrees


We are an equal opportunity employer and value diversity at our company. Women, people of color, members of the LGBTQ community, individuals with disabilities, and veterans are strongly encouraged to apply.

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