System Administrator

Job description

Job Title: System Administrator/IT Support (Mid-Level)

Location: On-site, Prayagraj, Uttar Pradesh, India

Job Type: Full-time

Experience: (3-5 years)

Timings: 1pm - 10pm IST

About the Company:

We are a forward-looking IT services and consulting firm delivering infrastructure, cloud, and technical support solutions to a diverse client base. Our culture encourages ownership, technical growth, and service excellence. This is a great opportunity for professionals looking to build a stable IT career while gaining exposure to multiple technologies and security practices.

Position Summary:

We are hiring a mid-level system administrator/IT support specialist to join our on-site team in Prayagraj. This is a hands-on technical role within a dynamic IT services environment, responsible for supporting infrastructure, ensuring system security, and assisting end-users. You'll play a vital role in managing servers, networks, cloud tools, onboarding processes, and developing IT security practices.

Key responsibilities include

• Administering and maintaining Windows Server and Linux-based systems
• Managing Active Directory, Group Policies, and user account provisioning
• Supporting Office 365 applications (Exchange, Teams, OneDrive) and SharePoint Online
• Providing technical support for hardware, software, and network issues
• Monitoring system performance, backups, and ensuring high availability
• Creating and maintaining IT documentation (network diagrams, inventory, how-to guides)
• Assisting in IT infrastructure upgrades, patching, and routine maintenance
• Supporting onboarding and offboarding: setting up workstations, configuring user accounts, email, and access rights, provisioning tools and services (VPN, file shares, printers, etc.), conducting IT orientation for new employees
• Developing IT security SOPs, including guidelines for secure email usage, best practices for secure web browsing, procedures for reporting security incidents, regular review of internal IT security policies
• Ensuring compliance with IT security practices across devices and user activities
• Collaborating with internal teams to improve support efficiency and system reliability

Ideal Candidate Profile:

• 3-5 years of experience in system administration or IT support
• Strong hands-on expertise in Windows Server, Linux OS, Office 365, Active Directory
• Working knowledge of SharePoint Online and related Office apps
• Familiarity with IT security concepts, VPN, antivirus, and patch management
• Experience creating IT documentation and user-facing SOPs
• Excellent problem-solving and interpersonal communication skills

Preferred Certifications (a plus):

• Microsoft (MCSA, Microsoft 365 Certified)
• Red Hat (RHCSA/RHCE)
• CompTIA (A+, Network+, Security+)
• ITIL Foundation or any cybersecurity basics certification

Work Conditions:

• On-site role in Prayagraj (U.P.); physical presence required for support and maintenance tasks • Occasional after-hours availability for emergency support or planned downtime • Collaborative team environment in a service-oriented IT company