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AVP Technology

5 months ago

Bengaluru, India Mashreq Full time

Job Purpose:-- Delivery and Support- Core Platforms


  • The role delivers information technology solutions to fulfil business and functional requirements. Responsible for managing the SDLC of Change management in Core banking from business requirements to technical specifications, delivery and post implementation maintenance activities.
  • Responsible for managing the production support & Delivery for the most critical application of the bank. – Core banking.
  • Developing and executing the build / support strategy of technology by achieving objectives and goals. Responsibilities include, guiding and mentoring the team and delivering unique service by providing high quality of support.
  • Accountable for delivery / support and manage Core Banking system that can impact the bank with huge financial losses, reputational issues, regulator warnings/penalties and also can incur huge operational losses.
  • Responsible to lead the Core Production Support and Change function at Technology Bangalore within the SLA, schedule, budget and scope parameters, including testing & overseeing the quality and compliance controls throughout the project life-cycle.


Key Result Areas :--


  • Manage a diversified team of professionals both offshore and outsourced who are responsible for application support pan bank.
  • Effectively manage the Oracle Run the bank team and responsible for stability, monitoring and control, capacity management and incident management of the most critical application of the bank.
  • Responsible for achieving agreed SLAs
  • Conduct system analysis and provide support in response to user issues
  • Provide technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems.
  • Review and evaluate business requirements against existing and proposed systems, providing a recommended approach to providing a solution.
  • Analysis of functional requirement change impact to existing systems.
  • Prepare solution documentation (System Requirement Specifications - SRS) describing deliverables to meet requirements.
  • Ability to prepare & execute Technical Design Specifications & Program
  • Helping the development team in explaining the Banking concept and to verify for the correct issues resolution/functionality developed by the team
  • Ability to prepare Test Cases and its test data for executing test cases
  • Actively participate in issue resolution activities by guiding & assisting development team and building a good functional repo with development teams
  • Understand the Business requirements from the Bank and effectively convert &
  • prepare the Requirement Specifications & Functional specifications
  • Implement customized FLEXCUBE solutions at Bank sites, conduct integration testing
  • Specifications for enhancements, change request.
  • Prepare/verify production transfer documentation.
  • Perform root cause analysis (RCA) arising from production system disruption.
  • Prepare and maintain documentation describing custom configuration and parameterization of 3rd party provided solutions.
  • Monitor applications to ensure adequate system resources to process at production standards.
  • Provides technical guidance, information and instruction to other IT staff requiring broader subject knowledge.

Operating Environment, Framework and Boundaries, Working Relationships:


  • Interact with management and project stakeholders from various business and support functional areas.
  • Performance review and other aspects of HR management.
  • Plan and review projects, MBOs, SLAs and Incidents.
  • Ensure that the management is (at all times) informed of all risks, issues and their status.
  • Define/conduct Business Continuity & Disaster Recovery Plans for applications under responsible domain
  • Adhere to banks operational risk policy.
  • Member of the Support/ Parameterization team working on assigned tasks, project activities and IT initiatives.
  • Co-ordinates with members and other functional teams and provides oversight for resolution of support calls from off-shore. Work with team members participating in shadowing and training activities.
  • Adhere to information controls and security frameworks/procedures, including change and incident management process.
  • Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting


Knowledge, Skills and Experience:--


  • Cross border team management experience.
  • Strong business orientation, domain knowledge to comprehend user requirements.
  • Strong organizational, team building and leadership qualities.
  • Engineer / Post Graduate with 15+ years of experience in FLEXCUBE hands on experience with product designing and implementation.
  • Minimum 8 years in team management, project management , managing core implementation
  • Knowledge of Banking domain is a must
  • Having Extensive hands on experience in FCUBS V11.x & Flexcube 14.x version delivery, development and support
  • Experience in any banking production support (L1/L2 Support) environment is an advantage
  • Knowledge of Oracle PL / SQL programming is must
  • Should have worked on the Product Designing and implementation with respect to Business requirements
  • Strong understanding of SDLC process – architecture, design, development and support
  • Strong inter personal communication skills
  • Experience of Banking Operations in particular Core Banking, General Ledger, Loans,
  • Payments, Trade Finance and other related Banking channels
  • Exposure of manual testing of Banking software applications is a plus
  • Experience in Banking Production Support is an advantage
  • Excellent Project Management Experience