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Senior Tech Ops Associate

4 months ago

Chennai, India athenahealth Full time

We are looking for a Senior Member of Technical Staff to join our Cloud Infrastructure Engineering (Network Operations Centre). You will promote a teaching and learning culture within the team and will be a NOC liaison to all internal stakeholders. As a NOC liaison, you will identify and execute on opportunities to adopt new processes within the team.

This is NOT a directly client-facing role. However, every action you take will be in the interest of an amazing user experience for athenahealth clients and internal users alike



The Team:

NOC Global Operations (Advanced resolution team – ART) .This team is laser focused on availability, reliability, stability, scalability, customer experience and development of large-scale distributed computing problems and performance of the application(s) they support, while ideally spending 50% of the time reacting to issues and the remaining 50% of the time is to make the entire system better. Laser focused on availability, scalability, and customer experience which operates within an agile environment and evangelizing and maintaining Infrastructure-as-Code.



Job Responsibilities :

· Advanced Resolution

· Continuous Improvement

· Configuration Management

· Strategic Initiatives

· Team Meetings

· Ticket Work



Typical Qualifications :

· 5+ years of professional experience in an IT/Technology environment

· Bachelor’s or Master’s Degree – B.E / B.Tech / M.C.A

· Previous experience working with a database technology (Oracle, MySQL, Postgres, etc.)

· Proven operational background and best practices

· Experience in Python/ Perl / Shell Scripting .

· Experience in handling various Infrastructure systems.

· Hands-on experience in Unix/Linux

· Working knowledge of Confluence, Jira or similar ticketing system

· Experience working with cross-functional groups and teams to achieve common goals

· Experience supporting a web application in a production environment

· Experience creating technical documentation and SOPs

· Experience in Agile

· Experience delivering communications with both technical and non-technical stakeholders