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Senior Operations Manager
3 days ago
BASIC QUALIFICATIONS
• Bachelor's degree in Operations, Engineering, Science or relevant field• Overall 8+ Experience with min 4+ years in people management and operations leadership.• Experience in a management role in a technical/customer service/data operations environment• Experience of creating and contributing to strategic planning processes• Experience in managing cost center• Experience in leading large teams to high levels of performance• Experience in developing future leaders and creating tailored succession plans• Experience as a project owner / sponsor for strategic step change initiatives and enabling innovative thinking in project teams• Experience working on MS Excel, analyzing data and presenting to senior management
PREFERRED QUALIFICATIONS
• Experience in leading data operations• Exhibits excellent judgment• Demonstrated passion and obsession for internal/external customers while maintaining a lean, highly productive operation• Experience hiring and developing great people/leaders• Experience in building a culture of empowerment, accountability and continuous improvement• Has relentlessly high standards• Proven ability to think strategically, but stay on top of tactical execution• Expects and requires innovation of her/his team and creates an environment that fosters creative thinking• Excellent verbal and written communication skills across all organizational levels• Proven ability to make and implement decisions
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