Senior Consultant

4 weeks ago

Bengaluru, India Tiger Analytics Full time

Job Description:


We are looking for a Senior Consultant – Business Operations & Analytics to join our Partnerships & Alliances (P&A) team. This role will be responsible to coordinate, collect, report accurate data, and provide insights of Partnerships & Alliances team activities. This role involves maintaining data quality checks of CRM entries, tracking pipeline, revenues & expenses, and provide actionable insights & dashboards to the management. The candidate should have knowledge of CRM concepts, hands-on experience of legacy & latest CRM tools like Zoho / Salesforce / Freshworks / MS Dynamics etc. and should be excellent in MS Office (Excel, PowerPoint, Word etc.). The candidate should have good knowledge and experience of running weekly, monthly and quarterly reports for sales & business enablement functions.


Job Responsibilities:


  • Strategy and Planning - Insights and Analysis leading to decisions on partner co-sell strategy and planning.
  • Establish and drive a well-defined process that enforces a discipline and efficiency in data collection, accuracy, reporting, and forecasting.
  • Automate processes for faster reporting and providing single unified view of customers / and strategic partners.
  • Generate accurate, clear, and user-friendly reports and provide actionable insights.
  • Manage data accuracy on Internal CRM and Alliance Partner Portals and create internal reports for management and executive consumption.
  • Identify process gaps and recommend, develop improvements to ensure efficiency.
  • Develop and track key performance indicators (KPIs) to measure and report on the performance tracking opportunities from identification to deal closure stage.
  • Use data-driven insights to identify areas for improvement and drive operational excellence.
  • Manage and extract reports from external portals such as Microsoft (MS Partner Centre – MPC), AWS (AWS Partner Network – APN), Google Cloud (Partner Advantage Portal), Databricks (Databricks Partner Portal) and Snowflake (Snowflake Partner Network – SPN) to name a few.

Experience and Skills:


· 7-10 years of relevant experience in Sales / Business / CRM Operations, Reporting & Analytics.

· Bachelor’s degree in computer science, Engineering, or a related field

· Strong experience in managing CRM data on platforms such as Salesforce, Zoho, Dynamics, Zendesk or similar. Relevant certifications are a plus.

· Solid problem-solving, analytical & change management skills with the ability to think creatively and recommend automation techniques to streamline internal processes.

· Excellent written & oral communication + presentation skills, with the ability to explain complex scenarios in a clear and concise manner.

· Demonstrated ability to work collaboratively in cross-functional teams and manage multiple priorities in a fast-paced environment.

· Self-starter with the motivation to take on new challenges, an entrepreneurial mindset.

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