Solution Architect

6 days ago

Mumbai, India Ishan Technologies Full time

Manager HCC Services Engineering is an SME for Technical Solution Engineering for the Hosted Contact Center Solutions. He will lead the development of applications for the OEM ACD solution Viz. Cisco, Genesys, CX One Nice etc.


He will design solution, develop, and implement it for customer’s instances . He will be responsible to provide design documents e. g. Engineering plan, HLD, LLD. He will be a team member working in collaboration with cross functional teams for services launch / rollout, customer onboarding for revenue growth of organisation.


Responsibilities:


Consult Business team for the technical requirements of the product and services for Contact center services


Design , develop and implement high quality APIs that meet business requirements for additional capabilities, functions.


Design, develop and implement contact center IVR applications and Migrate conduct migrations to Genesys, Cisco, Nice CX One contact Center


Develop applications, IVR applications, 3rd party systems integrations for the customer’s requirement with the OEM ACD solutions.


Create comprehensive design documentation.


Implementation of APIs/ web service integration


Conducting the upgrade, update validations in the lab for OEM software releases.


Creating ACD and IVR routing rules, menus, users, agent skills, supervisors, hours of operations, teams, points of contact, dialling lists and rules, queue and other messaging, call recording services, email, chat, and other components of a customer call center platform build.


Configuring 3rd party CRM system like SFDC, MS Dynamics, Freshdesk, customer's proprietary CRM, by building integration services (API, URL calls, etc.) to the platforms as part of the call center platform


Responsible for configuration of all service requests , development of new flows, data integration, capacity management.


Trouble-shooting problems during the configuration or go-live stages of client implementations.





Qualifications:


- Bachelor's degree in Electronics and Telecommunications, Computer Science, Information Technology

- 4+ years of experience Genesys, Cisco, Nice CX One contact Center


- Extensive experience in trouble shooting of Contact Center Solution incident management.

- Good understanding of SBCs – Cisco CUBE, Oracle, AudioCodes

- Development experience of new features in IVR/ Routing

- experience in REST, SOAP, JSON.

- Experience in reporting, analytics of Genesys, CX One platform.

Well versed in coding with speech technologies (VXML, CCXML, GRXML, SSML, Java Script, XML, MRCP).

- Deep experience in SIP/VoIP technologies.

- Knowledge of Contact Center technologies, Automated Call Distribution, Intelligent Routing.

Certifications-

CCIE – CCVP Collaboration

Genesys Cloud Admin

Genesys cloud architect

  • Genesys Cloud developer

  • Solution Architect

    4 weeks ago

    Mumbai, India VJ STAFFING SOLUTION Full time

    **Greetings!!!** We have an urgent requirement for Solution Architect - IT Service - Mumbai **Job Title**: Solution Architect **Qualification**: IT Graduate **Experience**: 8 years **Salary**: INR Maximum 2500000 **Location**: Goregaon, Mumbai **Mandatory**: - At least 5 years of experience in architecting resilient cloud native solutions and deep...

  • Solution Architect

    3 hours ago

    Mumbai, India VJ STAFFING SOLUTION Full time

    **Greetings!!!** We have an urgent requirement for Solution Architect - IT Service - Mumbai **Job Title**: Solution Architect **Qualification**: IT Graduate **Experience**: 8 years **Salary**: INR Maximum 2500000 **Location**: Goregaon, Mumbai **Mandatory**: - At least 5 years of experience in architecting resilient cloud native solutions and deep...

  • Junior Solution Architect

    1 week ago

    Mumbai, Maharashtra, India Unitech Solution Full time

    Job Description:A Junior Solutions Architect focusing on AWS Cloud specializes in supporting the design, implementation, and upkeep of cloud-based solutions utilizing Amazon Web Services (AWS).This position entails collaborating closely with senior architects, developers, and other stakeholders to ensure that cloud solutions are efficient, secure, and...

  • Solutions Architect

    2 months ago

    Mumbai, India Great Future Corporate Solution Full time

    We are hiring..!!! Position: - Solutions Architect Experience: - 7-10 Years Location: - Mumbai **Job Description: - ** - Participate and contributes to sales opportunities driven by the sales team. - Design the workflow and scopes the technical solutions to address customers requirements, assesses customers needs and recommends solutions to...

  • Architect

    4 weeks ago

    Mumbai, India Architect Rushikesh H Full time

    **Job description** Developing conceptual designs of large scale townships residential complex, malls, multiplexes, and commercial office buildings. With Team Leader capacity on time bound presentations & design drawings. Also, clear understanding of development control rules and regulations, sale and BUA area calculations, working drawings to work...

  • Architect

    3 hours ago

    Mumbai, India Architect Rushikesh H Full time

    **Job description** Developing conceptual designs of large scale townships residential complex, malls, multiplexes, and commercial office buildings. With Team Leader capacity on time bound presentations & design drawings. Also, clear understanding of development control rules and regulations, sale and BUA area calculations, working drawings to work...

  • Architect

    3 weeks ago

    Mumbai, India Architect Rushikesh H Full time

    **Job description** Developing conceptual designs of large scale townships residential complex, malls, multiplexes, and commercial office buildings. With Team Leader capacity on time bound presentations & design drawings. Also, clear understanding of development control rules and regulations, sale and BUA area calculations, working drawings to work...

  • Architect

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Architect Rushikesh H Full time

    **Job description** Developing conceptual designs of large scale townships residential complex, malls, multiplexes, and commercial office buildings. With Team Leader capacity on time bound presentations & design drawings. Also, clear understanding of development control rules and regulations, sale and BUA area calculations, working drawings to work...

  • Junior Solution Architect

    4 weeks ago

    Mumbai, India Unitech Solution Full time

    Job Description:A Junior Solutions Architect specializing in AWS Cloud is responsible for supporting the design, deployment, and maintenance of cloud-based solutions using Amazon Web Services (AWS). This role involves working closely with senior architects, developers, and other stakeholders to ensure that cloud solutions are effective, secure, and...

  • Junior Solution Architect

    4 weeks ago

    Mumbai, Maharashtra, India Unitech Solution Full time

    Job Description:A Junior Solutions Architect specializing in AWS Cloud is responsible for supporting the design, deployment, and maintenance of cloud-based solutions using Amazon Web Services (AWS). This role involves working closely with senior architects, developers, and other stakeholders to ensure that cloud solutions are effective, secure, and...

  • Junior Solution Architect

    4 weeks ago

    mumbai, India Unitech Solution Full time

    Job Description:A Junior Solutions Architect specializing in AWS Cloud is responsible for supporting the design, deployment, and maintenance of cloud-based solutions using Amazon Web Services (AWS). This role involves working closely with senior architects, developers, and other stakeholders to ensure that cloud solutions are effective, secure, and...

  • Junior Solution Architect

    4 weeks ago

    Mumbai, India Unitech Solution Full time

    Job Description:A Junior Solutions Architect specializing in AWS Cloud is responsible for supporting the design, deployment, and maintenance of cloud-based solutions using Amazon Web Services (AWS). This role involves working closely with senior architects, developers, and other stakeholders to ensure that cloud solutions are effective, secure, and...

  • Architect

    3 weeks ago

    Andheri East, Mumbai, Maharashtra, India Architect Rushikesh H Full time

    Developing conceptual designs of large scale townships residential complex, malls, multiplexes, and commercial office buildings. With Team Leader capacity on time bound presentations & design drawings. Also, clear understanding of development control rules and regulations, sale and BUA area calculations, working drawings to work executed at site. 1) Will...

  • Architect

    1 week ago

    Mumbai, Maharashtra, India Architect Hafeez Contractor Full time

    Designing and drafting building plans for residential, commercial, and industrial construction projects.Produce CAD drawings and renderings, as well as color boards, to develop specific and precise designs for buildings that can then be discussed with clients.To ensure that all measurements and calculations are correct, architectural designers gather the...

  • Architect

    1 week ago

    Mumbai, Maharashtra, India Architect Hafeez Contractor Full time

    Designing and drafting building plans for residential, commercial, and industrial construction projects.Produce CAD drawings and renderings, as well as color boards, to develop specific and precise designs for buildings that can then be discussed with clients.To ensure that all measurements and calculations are correct, architectural designers gather the...

  • Architect

    1 week ago

    Mumbai, India Architect Hafeez Contractor Full time

    Designing and drafting building plans for residential, commercial, and industrial construction projects.Produce CAD drawings and renderings, as well as color boards, to develop specific and precise designs for buildings that can then be discussed with clients.To ensure that all measurements and calculations are correct, architectural designers gather the...

  • Solution Architect

    1 week ago

    Mumbai, Maharashtra, India Chenoa Information Services - India Full time

    A Solutions Architect is responsible for evaluating a client's business needs and determining how best to support those needs leveraging the Unqork platform. Solutions Architect help determine, develop, and improve technical solutions in support of business goals. A Solutions Architect ensures everyone is aligned in developing and implementing technical...

  • Architect

    2 weeks ago

    Mumbai, India Architect Hafeez Contractor Full time

    Designing and drafting building plans for residential, commercial, and industrial construction projects.Produce CAD drawings and renderings, as well as color boards, to develop specific and precise designs for buildings that can then be discussed with clients.To ensure that all measurements and calculations are correct, architectural designers gather the...

  • Architect

    1 week ago

    mumbai, India Architect Hafeez Contractor Full time

    Designing and drafting building plans for residential, commercial, and industrial construction projects. Produce CAD drawings and renderings, as well as color boards, to develop specific and precise designs for buildings that can then be discussed with clients. To ensure that all measurements and calculations are correct, architectural designers gather the...

  • Solutions Architect

    3 days ago

    Mumbai, India IIT Jobs Inc Full time

    **Job Title: Solutions Architect** Bachelor's Degree or equivalent - 8+ years of relevant experience preferred - Relevant architecture leadership experience preferred - Multiple SFDC certifications preferred - Proven success in analyzing business problems and architecting technology-based solutions within enterprise guidelines and standards - Lead efforts...