HCL Tech is HIRING FRESHERS for International voice process

2 weeks ago

Chennai, India HCLTech Full time

HCL is hiring FRESHERS who are passionate to work in an international voice process for a renowned banking process.


Designation: Customer Support

Process: Inbound Calling. * No sales or upselling or cross selling. *

Experience: FRESHERS

Shift: UK Shift (MUST BE COMFORTABLE WITH ROTATIONAL SHIFT)


Mode of interview: Walkin

Date: May (21th to 23rd) 2024

Timing: 12:00 PM to 3:00 PM

Contact HR: Deepthi

Email for Queries: Deepthisai.a@hcl.com

Salary: 2.8 LPA


Work Location: Chennai-Ambattur

Interview Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600058


Responsibilities

Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs

  • Responding to queries regarding Experian, our products, services, data and client accounts
  • Managing multiple client queries at once
  • Utilizing workflow tools to manage your own workload
  • Contributing to the achievement of team targets including service levels and quality measures
  • Maintain accurate records of customer communication and discussions using the appropriate internal system/s
  • Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
  • Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
  • Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
  • Deliver great clients and consumers service and seek to exceed client / consumer expectations


Mandatory qualifications:

  • Excellent communication skills both verbal and written Mandatory.
  • A problem solving mind-set.
  • The ability to multi task
  • Able to work well as an individual and as part of a team
  • Any Graduation or 12th is mandatory.


Perks:

Cab facility is Available (Home pickup & Drop)

5 Days working

Immediate joiners required.

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