Senior Business Analyst

1 week ago

Bengaluru, India Tiger Analytics Full time

Tiger Analytics is a global AI and analytics consulting firm. With data and technology at the core of our solutions, our 4000+ tribe is solving problems that eventually impact the lives of millions globally. Our culture is modeled around expertise and respect with a team first mindset. Headquartered in Silicon Valley, you’ll find our delivery centers across the globe and offices in multiple cities across India, the US, UK, Canada, and Singapore, including a substantial remote global workforce. We’re Great Place to Work-Certified™. Working at Tiger Analytics, you’ll be at the heart of an AI revolution. You’ll work with teams that push the boundaries of what is possible and build solutions that energize and inspire.


About the role:

As Business Analyst (Digital Analytics), you will help translate business problems into unambiguous analytic problem statements and design analytical frameworks to address them. On a typical work day, you could be doing one or more of the following:


  • Collaborate with the team of data scientists and engineers to plan and drive the execution of business solutions.
  • Contribute to client presentations, reports.
  • Handle client discussions in structured project settings


Responsibilities:

  • Play a key role in Adobe/ Google Analytics user support organization wide.
  • Help to drive root cause analysis and resolution on data quality tickets, help triage support tickets for Web and App Analytics platform, including working within the Adobe/ Google user interface as well as within raw clickstream data daily.
  • Prioritize day to day intake of Adobe/ Google analytics user support questions and tickets.
  • Help to drive Business engagement initiatives for Adobe/ Google users like helping in office hours, addressing user support questions, helping to build user support documentation and find efficiencies across user support needs.


Required Skills & Experience:

  • 2-10 years of Analytics or IT experience, at least 1+ of which include business analyst or web analytics related experience.
  • Subject matter expertise with web analytics tools (Adobe/ Google Analytics - Required).
  • Experience with SQL and ability to query large data sets for root cause analysis (Preferred).
  • Experience in tag management systems i.e. Tealium (Preferred/ Good to have), Google Tag Manager, etc.
  • Detail oriented with strong analytical and problem-solving skills.
  • Comfortable with decision making in an ambiguous and rapidly changing environment.
  • Ability to effectively manage competing priorities, escalate appropriately and handle multiple assignments at once.
  • Capable of communicating complex ideas clearly and succinctly both verbally and in writing.
  • Ability to communicate with user group at different levels of expertise – strong communication skills.
  • Desire to independently drive results in a fast-paced, challenging environment


Skillset

  • Adobe/ Google Analytics – Required
  • Business Communications/Business Engagement Experience – Required
  • Tag Manager (Tealium/ Google/ Any Other) – Required
  • SQL – Require

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