ServiceNow ITBM Developer

1 month ago

Hyderabad, India Coforge Full time

Job Title: ServiceNow Developer - ITBM

Job Overview: As a ServiceNow Developer, you will be responsible for analyzing business requirements, designing, developing, and implementing solutions on the ServiceNow platform. You will collaborate with cross-functional teams to ensure the successful delivery of ServiceNow applications and modules, meeting the needs of the organization.

Responsibilities:

  1. Requirements Analysis:
  • Collaborate with business analysts and stakeholders to understand business requirements and translate them into technical specifications.
  1. Design and Development:
  • Design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards.
  • Customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components.
  • Experience in Configuring various ServiceNow ITBM modules (APM ,PPM and Financial Management Process.)
  • Thorough understanding and exposure on ServiceNow ITBM Modules like APM, PPM, Resource, Timecards, Budget, and Investments.
  • Developing Configuration item relationships for Business Capabilities, Information Objects, Business Applications, and Application Services
  • Working knowledge of integrating APM with other ServiceNow modules including ITSM and SAM
  • Good exposure to Performance Analytics, Reporting, Dashboards, and Workbench development would be a plus.
  1. Integration:
  • Integrate ServiceNow with other systems and applications as needed.
  • Develop and maintain integrations using web services, APIs, and other integration technologies.
  1. Collaboration:
  • Work closely with cross-functional teams, including system administrators, business analysts, and quality assurance teams, to deliver high-quality solutions.
  • Collaborate with stakeholders to gather feedback and make necessary adjustments to meet evolving business needs.
  1. Testing and Quality Assurance:
  • Conduct unit testing and participate in quality assurance activities to ensure the reliability and functionality of developed solutions.
  1. Documentation:
  • Create and maintain technical documentation, including design specifications, user guides, and test plans.
  1. Support and Maintenance:
  • Provide ongoing support and maintenance for ServiceNow applications, troubleshooting and resolving issues in a timely manner.
  1. Training:
  • Train end-users and support teams on new features and functionality.

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