Senior Business Analyst

2 weeks ago

Chennai, India Lennox Full time

SUMMARY:

We are seeking a highly skilled Digital Senior Business Analyst at LITC to join our dynamic team. As a key liaison between business stakeholders and technical teams, the Digital Senior Business Analyst will contribute to the development and execution of innovative solutions, ensuring efficiency and seamlessness in the digital experience for both internal teams and users. This role requires a candidate who can effectively bridge the geographical gap, providing valuable support to US stakeholders and contributing to the overall success of digital initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned as necessary.

1. Collaborate closely with onsite Product Owners to gather and document detailed requirements for digital solutions, ensuring a clear understanding of project goals and objectives.

2. Serve as a key liaison between offshore development teams and onsite stakeholders, facilitating effective communication and alignment on project deliverables.

3. Collaborate with offshore and onsite teams to identify potential challenges, propose solutions, and contribute to the successful execution of projects in alignment with business goals.

4. Conduct comprehensive analyses of existing processes, adeptly identifying areas for improvement and optimization.

5. Document as-is and to-be process models using swimlanes, identifying aspects of requirements understanding, business process flows, and functional gaps necessary to accomplish the desired acceptance criteria.

6. Work closely with technical teams to design and implement integrations between digital platforms, ensuring a seamless data flow for transactions.

7. Collaborate with UX/UI teams to elevate the user experience of digital platforms.

8. Manage day-to-day operations closely with cross-functional teams to ensure SLAs are met; troubleshoot data and process issues, workflows, and business procedures, and make recommendations for necessary changes.

9. Develop User Acceptance Testing (UAT) test cases and support UAT with cross-functional teams to ensure system implementation complies with business requirements.

10. Recommend improvements to support and optimize processes and execution of tasks; provide support to leadership through training and coaching on continuous improvement principles.

11. Utilize reporting channels for in-depth analysis and reporting on system performance, success metrics, and Key Performance Indicators (KPIs).

12. Demonstrate exceptional organizational skills and attention to detail; adept at juggling and prioritizing multiple tasks simultaneously.

13. Work proactively to bridge the geographical gap, participating in remote meetings, and maintaining open lines of communication to address queries and provide project updates.

SUPERVISORY RESPONSIBILITIES

Ability to lead, coach and support other team members

TRAVEL REQUIREMENTS

There is no travel required for this position

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to support US working hours, extending until 12pm CT, to facilitate effective communication and collaboration with US stakeholders. • Bachelor’s degree in a relevant field (e.g., business, computer science). • 4 to 8 years of proven experience working as a Business Analyst or a technical product owner in a cross-functional team, with a specialized focus on digital solutions. • Solid experience and understanding of Agile Scrum and Rational Unified Process Methodology, including the development of use cases, use case models. • Excellent communication and interpersonal skills, essential for effective collaboration and stakeholder engagement. • Familiarity with project management tools such as DevOps, Jira, or similar platforms, enhancing efficiency in task and project management. • Experience with eCommerce, Platform as a Service (PaaS), Software as a Service (SaaS), and Data as a Service (DaaS) platforms is considered a plus.

LANGUAGE SKILLS

Ability to read and follow written procedures consistently and accurately. Ability to effectively communicate information in response to questions from team members, managers, customers, sales reps, both verbally and in written correspondence. Ability to maintain calm under pressure and communicate respectfully and cooperatively with other team members.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to apply problem-solving skills to reach reasonable and timely solutions when faced with problems that require a service-minded attitude.

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