Senior Program Manager
4 weeks ago
*IMMEDIATE JOINER - Open to all locations within India
The Role
We are seeking a senior leader with experience in managing enterprise Salesforce programs of work. This person will be responsible for taking ownership of a very large customer with a commitment of work for 3+ years.
Key Responsibilities:
- Roadmap Definition: Collaborate with the Customer to understand/help define Salesforce program roadmap, (working with internal SMEs) to meet the business objectives of the Customer .
- Technical Leadership: Serve as the technical anchor for Salesforce expertise, providing guidance on complex projects, solutions, and client engagements.
- Program Management: Partner with teams to create an overall delivery strategy.
- Develop realistic project plans/schedule and track Team’s progress in meeting milestones and deliverables. Escalate unexpected events impacting project schedule, budget & resources to leadership. Keep project team well-informed, effectively communicating current status and changes (also facilitate and ensure communications to extended team members). Provide regular project updates to internal stakeholders on project status including risk mitigation plan.
- Client Communication: Act as the primary point of contact for the Customer, ensuring smooth communication and successful project delivery.
- Mentorship: Mentor junior team members, fostering an environment of continuous learning and skill development within the Salesforce practice.
Qualifications:
- Technical Expertise: Strong knowledge of Salesforce architecture, best practices, and tools, with the ability to design scalable and efficient solutions.
- Communication Skills: Excellent interpersonal and communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
- Leadership: Proven ability to lead Salesforce programs, define/execute roadmaps, and drive growth.
- Problem-Solving: Strong analytical and problem-solving skills, with a results-driven mindset.
- Industry Experience: Prior experience in a software outsourcing or consulting company is a plus.
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