Back Office Operations

2 days ago


Mumbai, India Peoplemint Consultants Full time

Job Title:

Back Office Operations & Support/Channel Support – Stock Broking

Location:

Mumbai, Delhi, Bangalore & Kolkata

Department:

Operations


Job Summary:

We are looking for a highly organized and detail-oriented individual to join our Back Office Operations & Support/Channel Support team in the Stock Broking industry. In this role, you will be responsible for ensuring smooth back office operations, supporting the channel partners, handling transaction-related queries, and ensuring compliance with industry regulations. You will be an integral part of the operations team, working closely with internal and external stakeholders to provide efficient support for all back-office functions.

Key Responsibilities:

  1. Back Office Support:
  • Process and settle client transactions, including equities, commodities, and derivatives, ensuring compliance with regulatory requirements.
  • Maintain and update client portfolios, ensuring accuracy in transaction records and account balances.
  • Reconcile and resolve discrepancies in trading positions, funds, and margins.
  • Assist in the settlement of trades, dividends, corporate actions, and security transfers.
  • Monitor and maintain proper documentation for all client transactions and interactions.
  • Generate and distribute daily, monthly, and quarterly reports related to client accounts, trades, and portfolio performance.
  1. Channel Support:
  • Provide operational support to the sales and trading teams to ensure seamless execution of client transactions.
  • Work closely with channel partners (such as wealth managers, financial advisors, and sub-brokers) to resolve operational issues, ensuring smooth trading and investment processes.
  • Address inquiries related to client accounts, transaction status, margins, and compliance.
  • Assist channel partners in navigating internal systems for trade execution, reports, and transaction history.
  • Ensure timely communication with external stakeholders to facilitate smooth onboarding, documentation, and regulatory compliance for clients.
  1. Transaction Management:
  • Verify and confirm client orders, ensure that all executed trades are promptly reflected in the client's portfolio.
  • Monitor margin accounts and ensure proper margining practices are followed.
  • Ensure the correct application of commissions, fees, and taxes on all transactions.
  • Support the processing of corporate actions, such as dividends, stock splits, and rights issues.
  1. Client & Partner Liaison:
  • Act as the primary point of contact for client-related back-office queries, such as account status, trade details, and account statements.
  • Collaborate with the compliance and legal teams to ensure that all client accounts are in line with regulatory requirements.
  • Ensure that all customer communications are handled professionally and promptly.
  1. Compliance & Regulatory Support:
  • Ensure that all processes comply with SEBI (Securities and Exchange Board of India) regulations, NSE, BSE, and other relevant regulatory bodies.
  • Monitor and ensure compliance with anti-money laundering (AML) and Know Your Customer (KYC) procedures.
  • Support in the implementation and adherence to internal policies and regulatory guidelines.
  • Maintain accurate records for audit purposes and regulatory reporting.
  1. Reporting & Documentation:
  • Prepare, process, and distribute various reports related to trading activities, settlements, margins, and client portfolios.
  • Ensure the timely submission of regulatory reports as required by SEBI, exchanges, and other regulatory bodies.
  • Maintain accurate and up-to-date records of client accounts, transactions, and operational processes.
  1. Process Improvement:
  • Identify areas for improvement in back-office processes and implement solutions to streamline operations.
  • Recommend and assist with the integration of technology tools to enhance operational efficiency, such as automation of trade settlement or client reporting.

Qualifications & Requirements:

  • Education:
  • Bachelor's degree in Finance, Business Administration, Economics, or a related field.
  • Certification in Financial Markets (e.g., NISM Series-X) or relevant stock broking certifications is a plus.
  • Experience:
  • 2-4 years of experience in back office operations, support, or channel management within the stock broking or financial services industry.
  • Understanding of trading systems, portfolio management, and securities settlement processes.
  • Prior experience with exchanges such as NSE, BSE, or MCX and familiarity with equity, derivative, and commodity markets.
  • Experience with back-office software tools and platforms used in stock broking is an advantage (e.g., Finacle, NEST, or similar).
  • Skills & Competencies:
  • Strong knowledge of the financial markets, trading instruments, and regulatory frameworks (e.g., SEBI guidelines).
  • Excellent analytical and problem-solving skills, with the ability to handle complex transactions.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with back-office software systems is a plus.
  • Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
  • Strong written and verbal communication skills to effectively liaise with clients, channel partners, and internal teams.
  • Strong attention to detail, especially when handling financial data and client records.


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