Information Technology Support Engineer
7 days ago
IT Support
100% Remote
12 months of contract ( will keep on extending )
Qualifications:
- Experience in Technical Support (Breakfix, troubleshooting, or help desk roles preferred).
- Strong understanding of telecom services (VoIP, PBX, SIP, network configurations, etc.).
- Familiarity with SQL (basic query execution and troubleshooting).
- Knowledge of JavaScript-based interfaces (not coding, but interpreting logical statements).
- Excellent phone-based customer service skills with the ability to handle support calls effectively.
- Ability to manage multiple support tickets while maintaining high service levels.
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