Information Technology Support Analyst
3 weeks ago
Position Requirements:
Education:
A bachelor's degree is required, preferably in a related discipline such as information systems, computer
science, or supply chain management.
Experience:
1-3 years of experience in a technical or business analyst role, preferably within a quality department.
Previous experience in IT support, user access management, or a similar role is preferred.
Strong knowledge of IT systems, software, and hardware.
Language:
English (fluency in reading, writing, and speaking).
Additional Skills:
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Proficiency in using access management tools and software.
Attention to detail and a high level of accuracy.
Ability to work independently and as part of a team.
Major Responsibilities
Access Management: Act as the primary point of contact for granting and managing access to various
supplier portals hosted by customers, including but not limited to GM and Ford.
Information Collection: Gather necessary information from Dana employees across different divisions to
process access requests accurately.
Coordination: Collaborate with employees from Manufacturing, Quality, Engineering, Sales, Material
Planning; Logistics, and Accounts Receivables to understand their access needs based on their roles and
job functions.
Request Processing: Review and process access requests in a timely manner, ensuring compliance with
company policies and customer requirements.
Documentation: Maintain detailed records of access requests and granted permissions to ensure
transparency and accountability.
Support: Provide technical support and troubleshooting assistance to employees encountering issues with
accessing supplier portals.
Communication: Serve as a liaison between Dana and its customers to address any access-related
concerns or issues.
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