Operations Manager – Last Mile

1 day ago

Gurugram, India Transformative Ventures Full time

Job Summary We are looking for an experienced Operations Manager to oversee our last mile delivery and warehouse operations. This role is ideal for candidates with a strong academic background—preferably an MBA from tier 1 Institute —and proven experience in logistics and operations management.Key ResponsibilitiesGlobal Operations Leadership: Oversee and manage last mile delivery operations across all Global cities, ensuring efficiency, timely deliveries, and superior customer experience.Warehouse Management: • Oversee inventory planning and warehouse efficiency.• Ensure operations are cost-effective and compliant with safety and legal standards.Last-Mile Delivery: • Design and own end-to-end unit cost strategies.• Manage the complete last-mile cycle, including 3PL relationships.• Achieve and maintain delivery SLA success ratios.Fleet & Team Management: • Improve fleet management practices and optimize operational costs.• Mentor Delivery Centre Managers.Customer Experience & Collaboration: • Enhance customer experience and service quality.• Liaise with Finance, Customer Service, and Head Office for seamless operationsOperational Excellence / Network Planning / Optimization to drive cost efficiency:• Develop and implement policies, procedures, and best practices.• Monitor production KPIs and perform quality controls.• Formulate strategic and operational objectives using financial data to drive profitability.• Manage budgets, forecasts, and vendor relationships, tracking pricing, rebates, and service levels.Leadership: • Recruit, train, and supervise staff.• Make key policy, planning, and strategy decisions.Requirements & Skills: • 4-6 years of proven experience as an Operations Manager or similar role in logistics/operations, preferrably in an ecommerce setup• Solid knowledge of organizational effectiveness and operations management.• Experience in budgeting, forecasting, and financial analysis.• Excellent communication, leadership, and organizational skills.• Degree in Business, Operations Management, or a related field; MBA from tier 1 campuses such as IIT or NITIE or IIMsWhat We Offer Global Exposure:Unique opportunity to lead international operations and drive strategy from a central hub in India, interfacing with global teams and markets.Innovative Environment:A culture that values innovation, continuous improvement, and operational excellence.Career Growth:Opportunities for professional development and career advancement within a rapidly expanding global business.Impactful Role:Direct influence on enhancing customer experience and operational efficiency across a diverse, international logistics network

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