Service Engineer

3 days ago

Pune, India HBC-radiomatic (I) Pvt. Ltd. Full time

Company Description

HBC-radiomatic India is a wireless radio control solutions provider company with presence in more than 40 countries in the world. We are one of the world leaders in the supply wireless radio remote controls for the various material handling equipment, construction machines, customized requirements. We are located in Pune, Maharashtra with our head office and factory in Germany.


Role Description

This is a full-time on-site role as a Service Engineer at HBC-radiomatic India located in Pune. The Service Engineer will be responsible for providing technical support to customers, checking & repairing of the radio systems, prepare service reports. The Service Engineer will also collaborate with the other sales, stores and service team to meet sales targets and drive business growth.


Job Profile:

·        Responsible for the daily checking and updating status of system received for repairing.

·        To check the systems, send service report and do the PCB level repairing of the systems.

·        Daily follow up for the submitted offers for the repairing with sales team.

·        To work in co-ordination with sales, order processing, stores team.

·        To attend customer calls for failure, service calls in timely manner.

·        To make warranty claims.

·        To do site visits for installation, commissioning, system failure analysis.

·        To prepare and make ready systems by checking, configuration of new systems for new orders.

·        Online updating the modification files for the changed configuration.

·        Upkeeping the new and old system software configurations and also the backup.

·        Visit and study the customer requirement, machines, understand technical requirements, various controls of the machine,

·        Training the customer operators, conduct service training at site.

·        You will report on daily basis to the Service Manager.

·        Travelling all over India.


Requirement:

·        Diploma in Engineering in Electrical / Electronics / E & TC / Mechatronix.

·        2 to 4 year experience in table repairing, site repairing, installation & commissioning activities.

·        Must have knowledge about the Electronics/Electrical circuit diagrams, terminology.

·        Experience and knowledge in material handling equipment field will be added advantage.

·        Must have knowledge and hands on experience on PCB level repairing.

·        Strong oral, verbal and written skills.

·        Proficient in English, Hindi, Marathi languages.

·        Advance computer skills in email, word, powerpoint, excel, ERP systems.

·        Location: Pune.


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