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Field Service Engineer-Pune

4 months ago

Pune, India Alfa Laval Full time

VACANCY FOR FIELD SERVICE ENGINEER BASED IN PUNE

Join us as Field Service Engineer based in Pune to advance and learn alongside accomplished subject matter experts in the domain

About the Company:

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead.

Please feel free to peruse our website www.alfalaval.com .

The position / About the Job :

In this job the Specialist Field Service Engineer would be responsible for.

  • Responsible for executing and providing technical support to customer: commissioning, installation, testing, repairing, and maintaining as well as condition monitoring and energy audits on products, modules and systems at customer site.
  • Experience on Alfa Laval product (decanters, High speed separators & plate heat exchangers) is preferable. Troubleshoot, investigate, and resolve technical problems with deep application and deep product knowledge at customers site or remotely Undertake field service jobs both locally and within the cluster Extending Remote support to Customer as well as Field Service Team. 
  • Communicate product related changes and technical upgrade to customer.
  • Train customers on product and operation of equipment.
  • Make advanced technical report along with observations & recommendation at site & get it signed by the customer. Follow up on actions and promises made to customers Report unsafe practices, incidents, and work for continuous improvement.
  • Capture Installed based on site and communicate sales opportunities to sales organization.
  • Proactive service advice. Preparing SOP (standard Operating Procedures), Troubleshooting guides for Customers as well as Field Service team.
  • Update technical knowledge about product and application on regular basis.
  • Effective utilization of Alfa Laval soft tools and reporting systems.
  • Explore Business Development and opportunities of new services.
  • Identifying upgrade opportunities at Customer sites communicate to sales team.
  • Supervise and oversee service jobs within your scope of expertise.

Who you are?

As a Field Service Engineer, you will execute service of our 360º service portfolio and provide support on expert level at Sales company/Cluster level. This position is a technical reference in at least one product and application at Sales Company/Cluster level You would also share market intelligence and customer insight. You will Communicate reports and actions to be taken to resolve customers’ issue. You would be required to troubleshoot customers’ problems related to supplied products at site.

Your strong business acumen and strategic approach will guide the organization to reach to the next level and deliver excellent customer experience and timely delivery. You are value driven person with high level of integrity. Your strong and courageous mindset is a key.

What you can be?

  • BE. / Diploma Mechanical with minimum 6 to 8 years Field Service Experience will have first preference.
  • MUST HAVE good knowledge of rotating machinery service experience like pumps/engine/compressors etc
  • Experience on Alfa Laval product (decanters, High speed separators & plate heat exchangers) is a delight
  • We believe you have an experience of working with Global Organizations. 

The location?

Do you have any previous work experience of working in Pune? If yes, this is an excellent prospect for you  With major manufacturing giants having their hubs in and around P, this forms a prime location for service to their machinery.

Why should you apply

  • We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
  • Exciting place to build a global network with different nationalities to mingle and to learn.
  • Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
  • In this role you will be reporting to Regional Manager Service for West of Alfa Laval India.