Patient Care Coordinator
3 weeks ago
Patient Care Coordinator
Experience: 2 - 4 years
CTC Budget: 3.5-6.5 Lacs P.A.
Locations: Kolkata - West Bengal, Bengaluru - Karnataka, Vellore - Tamil Nadu.
Vacancies: 3
Job Overview:
We are seeking compassionate and organized Patient Care Coordinators to join our team in Kolkata, Vellore, and Bangalore. In this role, you will act as the primary liaison between international patients and healthcare providers, ensuring a seamless medical tourism experience. You will coordinate appointments, travel, accommodation, and post-treatment care, providing end-to-end support throughout the patient's journey.
Responsibilities:
Patient Liaison:
- Act as the primary point of contact for international patients seeking medical services
- Communicate with patients to understand their medical needs, preferences, and expectations
Coordination of Medical Services:
- Collaborate with medical facilities, physicians, and other healthcare professionals to arrange appointments, consultations, and medical procedures
- Ensure timely and accurate scheduling of medical services based on patient requirements
Logistics Management:
- Coordinate travel arrangements, including flights, accommodations, and local transportation, for international patients
- Provide detailed itineraries and logistical information to patients and their accompanying individuals
Cultural Sensitivity:
- Demonstrate cultural sensitivity and awareness to address the unique needs and preferences of international patients
- Provide guidance on local customs, language assistance, and other cultural considerations
Financial Coordination:
- Assist patients in understanding and managing financial aspects of medical services, including cost estimates, billing, and payment processes
- Collaborate with billing and finance departments to ensure transparency in financial transactions
Documentation and Compliance:
- Maintain accurate and updated records of patient information, medical history, and travel details
- Ensure compliance with relevant regulations and standards in medical tourism
- Coordinate patient care from admission to discharge and follow up care with trusted bonding relationship with empathy and compassion
Required Qualifications:
- Bachelor's degree in Biology, Healthcare, or a related field preferred.
- 2 to 4 years of experience in patient coordination, healthcare administration, or medical tourism.
- Excellent communication skills in English; knowledge of regional languages is a plus.
- Strong organizational abilities and attention to detail.
- Compassionate approach and ability to handle sensitive patient information.
- Proficiency in MS Office and familiarity with healthcare systems.
What We Offer:
- Competitive salary with performance-based incentives.
- Opportunity to work in a growing sector with international exposure.
- Collaborative and supportive work environment.
How to Apply:
Interested candidates can submit their CV and a brief cover letter to rdkb.recruiter@gmail.com with the subject line "Application for Patient Care Coordinator – [Preferred Location]".
Industry Type: Medical Travel & Tourism
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Education: Any Graduate (Biology preferred)
Key Skills: Patient care, Effective communication, Medical Terminology, Medical tourism, Interpersonal Skills.
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