Customer Success Manager
3 weeks ago
About Us-
Unique Solutions was founded in 1997. We have over two decades of experience in providing high quality, yet cost-effective, IT infrastructure solutions spanning data center, cloud, server, storage, networking, and security. We are amongst the most preferred providers of mission-critical infrastructure solutions in Western India. Unique Solutions is an HPE and Aruba Platinum Partner. We are also certified partners for Cisco, Nutanix, Microsoft, Palo Alto, Fortinet, SuSE, and other leading OEMs in IT infrastructure.
Responsibilities
- Manage a portfolio of complex initiatives that span one or multiple lines of business.
- Provide on-site leadership for the project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
- Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.
- Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.
- Report on project success criteria results, metrics, test and deployment management activities.
- Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
- Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
- Prepare estimates and detailed project plans for all phases of the project.
- Procure adequate resources to achieve project objectives in planned timeframes.
- Manage the day-to-day project activities and resources and chairs the project management team meetings.
- Monitor staff performance and complete performance reviews.
- Provide status reporting regarding project milestones, deliverables, dependencies, risks and issues, communicating across leadership.
- Understand interdependencies between technology, operations and business needs.
Qualifications
- IT Bachelor's degree or equivalent experience
- Experience in customer success management role
- Strong written and verbal communication skills
- Detail oriented and analytical
- Demonstrated ability to increase customer satisfaction
Good to Have- IT Hardware or infrastructure services relevant experience
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