Application Support Analyst

3 weeks ago


Pune, India People Prime Worldwide Full time

About the CompanyOur Client is a global technology consulting and digital solutions company helping enterprises reimagine their business models, accelerate innovation, and build scalable, secure, and future-ready systems. We deliver deep technical expertise across industries and support large, mission-critical enterprise environments worldwide.Job Title: Application Support Analyst (Labelling & ITIL)Work Mode : ContractLocation: Pan IndiaExperience Required : 4 to 6 YearsNP : 0 to 15 DaysPrimary SkillsStrong Labelling KnowledgeITIL Framework & Ticketing Tools knowledgeSecondary SkillsClient requirement gathering and analysisExperience working in US shift / Night shiftUnderstanding of ERP / CRM systemsJob Description (JD)Resource should have hands-on experience in labelling processes and related workflows.Good understanding of ITIL concepts and experience working with ticketing systems.Ability to gather, analyze, and document client requirements effectively.Exposure to ERP/CRM platforms and enterprise support environments.Willingness to work in night shifts / US business hours.Strong communication and coordination skills to work with cross-functional teams.Prior experience in a support or operations role will be an added advantage.



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