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Application Manager ServiceNow

5 months ago

Navi Mumbai, India Nouryon Full time

Purpose of the Job:

The ServiceNow Technical Consultant is responsible for the overall architecture, design, implementation and integrity of the ServiceNow application within our organization.

  • Supports demand management in the ideation phase and early stages of the IM projects.
  • Provides solutions that are compatible with the existing (technical and functional) architecture to ensure compliance with strategy, policy, guidelines, budget and operational supportability.
  • Ensures quality and consistency with functional template design for deployments.
  • Monitors the market to gain knowledge and understanding of currently emerging technologies in own area of expertise.
  • Build and maintain strong relationship with SIM/process owners & business.
  • Lead and/or participate in projects covering the ServiceNow domain.

At Nouryon, our global team of Changemakers takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.


About the job (Job Responsibilities)

  • 10+ years of experience in experience on ServiceNow development and configurations.
  • 5+ years of experience as ServiceNow Architect or Lead in a complex architecture
  • 5+ years of experience in integration (APIs, JDBC, and file-based parsers.) and Service Portal is MUST to have for this role.
  • Validated understanding of ServiceNow, proficiency in JavaScript, HTML, and libraries/frameworks such as AngularJS and Bootstrap.
  • Experience in designing ServiceNow architecture, data modelling and writing technical specification
  • Ability to drive best practices across ServiceNow development and configuration
  • Experience in ITSM, HRSD, ITBM, Custom applications is required.
  • Resolves technical escalations, including responding to defects.
  • Define, guides and support the execution of your technical governance processes.
  • Train the team and team members with technical guidance
  • Helps develop standards and practices for maintaining the ServiceNow architecture model
  • Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption
  • Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices
  • Supports remediation of configurations not aligned to ServiceNow best practices
  • Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
  • Oversee platform operations like instance cloning and version upgrade.
  • Will be the first point of contact for any new solution design, 3rd Line support and technical guidance for the team.


We believe you bring (Education & Experience)

  • Master or Bachelor level of education (or similar level)
  • One or more ServiceNow certifications.


Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role For more information about our hiring process, visit: nouryon.com/careers/how-we-hire/

We look forward to receiving your application

We kindly ask our internal candidates to apply with your Nouryon email via Success Factors.

We’re looking for tomorrow’s Changemakers, today.

If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.

Visit our website and follow us on LinkedIn.


#WeAreNouryon #Changemakers