IT Support- Voice

1 month ago


Noida, India Tech Mahindra Full time

Job Details:

Job Role: Service Desk

Shift Timings: Rotational Shift

Working Days: Rotational off

Work Type: IT Support role (voice)

Salary Package: 2.4 lpa

Role: Full time

Work From Office Mandatory

Locations Available: Pune, Noida and Hyderabad


Key Responsibilities:

  • end-user questions via phone and email on all IT supported applications
  • first-line investigation and diagnosis
  • logging and ownership including routing/assigning/escalating in between teams
  • an issue and search the relevant information through tools provided
  • basic computer/laptop hardware, OS and browser issues remotely, if required access client system via remote desktop tools and troubleshoot to resolution
  • Account Management
  • ticket during its lifecycle.
  • customer and user satisfaction surveys / call-backs as agreed
  • personal and Common Mailbox.
  • with internal/stakeholder/customer via e-mail/tool.
  • remote assistance on software/application issues via the tool provided
  • KB/KEBD for solutions.
  • reporting on self-workload.
  • to SLAs and compliance.


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