Customer Experience Associate

4 weeks ago

India Beem Full time

Who we are: We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools/services to manage it, available for simple monthly subscription fee so you can stream, share, sync it across accounts, devices, funding instruments, friends or family . Our mission is to help our users demystify their finances, maximize their savings, participate in sustainable debt efforts and spend intelligently.ResponsibilitiesAnswer customer queries in a positive and effective manner, via chat/e-mail and over the phone.Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Follow communication procedures, guidelines, and policiesTake the extra mile to engage customers.Serve our US customer base by providing product and finance service information and guiding them on the App or website.Perform both inbound service queries and outbound support for the collections process via phone.Own our customer experience journey across all inbound channels (intercom/email/phone) and social media platformsBe the voice of the customer in the leadership team working closely with product, marketing, and engineering teams to implement insights and product improvements to continuously improve customer experience.Participate in the product planning process to ensure that features requested by customers are prioritized and implemented.Adopt a data-driven approach to manage and iteratively improve customer experienceRecruit, train, and build a world-class customer happiness teamEstablish metrics to measure team performance and coach team members to achieve/exceed performance parametersRequirement:You’re a graduate/postgraduate with 2+ years of experience in customer service (International voice process)Excellent written and spoken English with strong conflict resolution and de-escalation skills.Ability to recognize, empathize and understand escalated customer sentiment.Experience handling a high volume of customer calls and emails.Flexibility and willingness to grow by building on existing knowledge and consistently striving for excellenceMotivation to close communication gaps and provide meaningful feedbackMust be a people person with the ability to drive and motivate team members to strive for excellence.Must be empathetic with a customer-oriented attitude while following a data-driven approach to customer service.Must be a Pro at processes and tools for customer support management and have experience in defining metrics and building processes to ensure adherence.

  • Customer Experience Associate

    3 weeks ago

    Thane, India Magma Consultancy Full time

    Job Description Customer Experience (CX) Associate D2C Wellness & Ayurveda Location:Thane / Hybrid Role Type:Full-Time Experience:24 years in Customer Support / CX (D2C or healthcare experience preferred) Reporting To:Founders About the Company We are a fast-growing D2C wellness and Ayurveda-focused company dedicated to helping customers achieve holistic...

  • Operations and Customer Experience Associate

    2 weeks ago

    Noida, India Better Basics Full time

    Job Description Location: Noida (On-site) Type: Full-time About Better Basics Better Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online. We are looking for a sharp, organised, and driven Operations and Customer...

  • Customer Experience Associate

    3 weeks ago

    India Beem Full time

    Who we are: We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools/services to manage it, available for simple monthly subscription fee so you can stream, share, sync it across accounts, devices, funding instruments, friends or family . Our mission is to help our users demystify their finances,...

  • Customer Success Associate

    4 weeks ago

    India TekXera Full time

    Customer Success Associate (Hebrew Language) – RemotePosition: Customer Success Associate – L1 Work Mode: Remote (Work From Home) Process: International Customer Support Experience: 1–5 Years Location: Pan India (Remote)About the RoleWe are hiring skilled and customer-focused Customer Success Associates (L1) with Hebrew language proficiency to support...

  • Customer Success Associate

    3 weeks ago

    India TekXera Full time

    Job Description Customer Success Associate (Hebrew Language) Remote Position: Customer Success Associate L1 Work Mode: Remote (Work From Home) Process: International Customer Support Experience: 15 Years Location: Pan India (Remote) About the Role We are hiring skilled and customer-focused Customer Success Associates (L1) with Hebrew language proficiency to...

  • Customer Support Associate

    20 hours ago

    India OnProcess Full time

    **Vacancy Name** - Customer Support Associate **Vacancy No** - VN866 **Employment Type** - Full Time **Location Country** - India **About OnProcess** - We’re on a bit of a mission at OnProcess. We are helping the world’s service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity, digital...

  • Customer Support Associate

    4 weeks ago

    India Pilgrim Full time

    About the Role The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...

  • Customer Experience Associate

    7 days ago

    Ahmedabad, Gujarat, India, Gujarat GRIPIT Full time

    About GRIPITAt GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow,...

  • Associate – Customer Experience

    2 weeks ago

    Ahmedabad, Gujarat, India, Gujarat ChQMe Full time

    About UsChQme Commerce Private Limited is a next-generation platform with the vision “See It. Try It. Own It.” We redefine the shopping experience by combining transparency, convenience, and innovation.Our platform enables customers to explore, evaluate, and acquire products with complete confidence. By partnering with trusted brands and leveraging...

  • Customer Service Associate

    2 weeks ago

    india beBeeCustomerService Full time

    We are seeking an experienced Customer Service Associate to provide exceptional service and support to our clients.Key Responsibilities:Respond to customer inquiries via email, chat, and phone in a timely and professional manner.Utilize problem-solving skills to resolve customer issues efficiently.Maintain accurate records of customer interactions in our CRM...