Customer Experience Associate
23 hours ago
Who we are: We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools/services to manage it, available for simple monthly subscription fee so you can stream, share, sync it across accounts, devices, funding instruments, friends or family . Our mission is to help our users demystify their finances, maximize their savings, participate in sustainable debt efforts and spend intelligently.ResponsibilitiesAnswer customer queries in a positive and effective manner, via chat/e-mail and over the phone.Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Follow communication procedures, guidelines, and policiesTake the extra mile to engage customers.Serve our US customer base by providing product and finance service information and guiding them on the App or website.Perform both inbound service queries and outbound support for the collections process via phone.Own our customer experience journey across all inbound channels (intercom/email/phone) and social media platformsBe the voice of the customer in the leadership team working closely with product, marketing, and engineering teams to implement insights and product improvements to continuously improve customer experience.Participate in the product planning process to ensure that features requested by customers are prioritized and implemented.Adopt a data-driven approach to manage and iteratively improve customer experienceRecruit, train, and build a world-class customer happiness teamEstablish metrics to measure team performance and coach team members to achieve/exceed performance parametersRequirement:You’re a graduate/postgraduate with 2+ years of experience in customer service (International voice process)Excellent written and spoken English with strong conflict resolution and de-escalation skills.Ability to recognize, empathize and understand escalated customer sentiment.Experience handling a high volume of customer calls and emails.Flexibility and willingness to grow by building on existing knowledge and consistently striving for excellenceMotivation to close communication gaps and provide meaningful feedbackMust be a people person with the ability to drive and motivate team members to strive for excellence.Must be empathetic with a customer-oriented attitude while following a data-driven approach to customer service.Must be a Pro at processes and tools for customer support management and have experience in defining metrics and building processes to ensure adherence.
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India Global Industrial Company Full time ₹ 2,40,000 - ₹ 4,80,000 per yearGlobal Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs....
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Customer Success Associate
23 hours ago
India TekXera Full timeCustomer Success Associate (Hebrew Language) – RemotePosition: Customer Success Associate – L1 Work Mode: Remote (Work From Home) Process: International Customer Support Experience: 1–5 Years Location: Pan India (Remote)About the RoleWe are hiring skilled and customer-focused Customer Success Associates (L1) with Hebrew language proficiency to support...
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▷ (High Salary) Customer Experience Associate
3 weeks ago
Ahmedabad, India Weekday (YC W21) Full timeJob Description This role is for one of our clients Industry: Libraries Seniority level: Entry level Min Experience: 0 years Location: Ahmedabad JobType: full-time We're looking for an energetic and empathetic Customer Experience Associate to be the voice of our customers and ensure every interaction they have with us is seamless, positive, and meaningful....
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Associate Customer Experience
2 days ago
India Redaptive, Inc. Full timeRedaptive is hiring a Customer Experience (CX) Operations Associate whose mission will be to drive the effectiveness of CX Operations Programs. The position will report to CX Head India. This role should excite someone who is ready to take ownership of planning, development, and management of business review decks shared with the customers. To be successful...
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Customer Service Associate
2 days ago
India OnProcess Full time**Vacancy Name** - Customer Service Associate **Vacancy No** - VN934 **Employment Type** - Full Time **Location Country** - India **About OnProcess** - We're on a bit of a mission at OnProcess, part of Accenture. We are helping the world's service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity,...
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Customer Support Associate
19 hours ago
India Pilgrim Full timeAbout the Role The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...
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Customer Associates
1 week ago
india Kaapro Management Solutions Full timeJob Description:Urgently Hiring for the position of Customer Associates for Tamilnadu location.Required skills :Preferred Any bachelor degree Age should be less than 25 yrs.Throughout education (10th, 12th, UG & PG) candidate marks should be 50 % and aboveCandidate shouldn't have any backlogs now. Backlogs if any, should have already been cleared...
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Customer Service Associate
4 days ago
India MyGlit Full time**Role**:Customer Service Exec -(Chat) **Timings**:Day Shift **Industry**:BPO **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling Key Skills: Customer Service Finance BPO Insurance - Customer Service Associate in Cubao Qualifications: - CSRs with at least 1 year CSR experience in an Insurance OR Finance OR Health account...
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India Global Industrial Company Full time ₹ 1 - ₹ 2 per yearGlobal Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs....
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Customer Service Associate
2 weeks ago
India VXI Global Solutions Full timeIt's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Original Title: Customer Service Associate Req Id: R25_05079 Posted At: Wed Oct 15 2025...
