Sales Director- Luxury Fashion Sales

1 month ago

Mumbai Metropolitan Region, India Luxepolis.com Full time

Locations: Mumbai, Delhi, Bangalore


About Luxepolis.com:


Founded in late 2014 and bootstrapped still, Luxepolis is today recognised as a game changer in the Indian luxury industry and playing a significant role in shaping the future of India's upscale lifestyle goods industry. 


Luxepolis is trusted by millions of high spenders in India and at very high average order value (AOV), Luxepolis clocks one of the highest average sales per orders in the world.


Luxepolis consistently clocks over a reach of 20 million affluent and upper middle income client base and ranks at the top of the traffic charts amongst all upscale online platforms in India. 


Luxepolis provides our customers a wide selection of authentic upscale products exceeding 47,000 new & certified pre-owned branded products, covering over 500 Indian and global luxury brands like Rolex, Louis Vuitton, Gucci, Dior, Chanel, Omega, Patek Philippe, Audemars Piguet, Michael Kors, Coach, Sabyasachi etc - the largest platform in India in its category. 


Brand New products are sourced from Luxepolis's trusted global sourcing and supply chain network of leading luxury fashion boutiques across the world. 


Supported by Luxepolis proprietary database of upscale branded products, our authentication procedures and 200+ person years of experience global authentication team, we are able to ensure the authenticity and quality of every product offered on our platform. Luxepolis is the only company that provides Authenticity Certificate since the inception and has 100% track record of shipping only authentic products. 


Luxepolis founder, Mr. Vijay KG, has been named as Indian luxury's top-100 most influential by Luxebook since 2017. Luxepolis is proud to have been the only the luxury marketplace business featured in top-100 list.


Key Responsibilities:


Digital Client Engagement: Greet and welcome customers over Phone, Whatsapp, Email or Web Chats, creating a warm and inviting atmosphere. Listen to their needs, preferences, and desires to offer personalized assistance.

Product Knowledge: Develop in-depth knowledge of our luxury fashion and watch collections, including their history, craftsmanship, and unique features. Stay updated on the latest trends and innovations in the luxury watch industry.


Sales and Consultation: Guide clients through the selection process, providing expert advice and recommendations based on their preferences. Assist clients in making informed decisions, ensuring they find the perfect timepiece.


Customer Relationship Management: Manage daily updates and fine tuning of client information, purchase interests and updates to our CRM and preferences to foster long-term relationships. Follow up with clients and provide after-sales support, including servicing and maintenance advice. Continuously explore ideas to enhance cross sell and upsell opportunities.


Management and Daily Sales Reporting: Analyze sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock. Share Daily and Weekly Sales Reports with insightful and actionable data to further improve sales.


Inventory Management: Work with Ops and Warehouse Management teams to monitor stock levels, assist with inventory counts, and communicate product availability to clients.


Team Collaborations: Work effectively with cataloging teams, marketing teams and Ops teams to help convert successful orders and generate great customer satisfaction levels. Maximise customer interest and sales levels by displaying products appropriately and sharing appropriate imagery and product information in a timely manner to the clients.


Sales Targets: Achieve and exceed monthly sales targets while maintaining a high level of customer satisfaction.


Compliance: Adhere to company policies and procedures, including ethical sales practices and compliance with all industry regulations.


Qualifications:


Bachelor's degree in Business, Fashion, or a related field is preferred.

·     2 – 11 years of experience in luxury retail sales, preferably in high-end fashion or luxury fashion or watches.

·     Proven track record of meeting or exceeding sales targets.

·     Excellent communication and interpersonal skills.

·     Passion for luxury fashion and watches.

·     Strong customer service orientation.

·     Ability to work in a fast-paced, dynamic environment.

·     Attention to detail and a keen eye for aesthetics

·     Flexibility to work weekends and holidays as required.


Benefits:

·     Competitive salary and commission structure designed to handsomely reward high performances

·     Employee discounts on luxury fashion products.

·     Opportunities for professional growth and development.

·     A supportive and collaborative team environment.

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