Partner Success Manager

About Us

ACUMEN is committed to helping globally-ambitious university and education partners enter, explore and expand in South Asia, South East Asia, and beyond. We offer a dedicated range of services to drive recruitment, student enrolment, develop strategic partnerships, and deliver bespoke consulting projects. We act as an extension of your brand, by connecting you with the world’s best students, utilising strategic international education opportunities, understanding your ideal market through research and insights, and help mitigate any risks along the way. We operate in over 20 countries, with more than 250 industry practitioners with deep local knowledge and global expertise. We help navigate a competitive education landscape from end to end, while always prioritising your success. We all need an edge in today’s competitive international education market. What worked for you in the past won’t be enough to succeed today. Let us help you reach your international student recruitment goals, find the right partners, understand your ideal market with insights, and launch new global initiatives. Our track record speaks for itself – one out of five Indian students studying in the UK is an Acumen student, as is one out of every four Nepalese students. We deliver excellence throughout Asia and beyond. We know what you need to thrive, not only today but in the future. With Acumen as your internationalisation partner, we help you navigate the entire journey from start to finish, we’re there every step of the way.

Our Approach

Bringing innovation to the education market.

From our origins in India to our diverse, global education service across Asia and beyond, our approach has always been to give organisational leaders precisely what they need. Guidance and expertise through their internationalisation journey that they can trust.

Our end-to-end approach empowers universities, educational institutions, Government Departments, and organisations to take their first steps onto the global stage. We're here every step of the way to provide the recommendations and resources needed to achieve positive results.

Since our story began in 2008 under the Sannam S4 Group umbrella, Acumen, the most trusted name in the education sector, is focused on providing valuable market insight, guidance, and internationalization for our clients. Our unique understanding, people-first approach and student-focused insights have made us an invaluable partner for education institutions and organizations in every corner of the globe. We take the globalisation of education institutions and organizations to the next level, never losing sight of what's important. Our people and partners.

What are we seeking?

As Sannam S4 continues to grow, we intend to evolve the delivery of our service to the education sector (largely focused on Higher Education clients). A relentless focus on customer service, efficiency, discipline and planning ahead of growth is going to be critical for the business achieving its ambitious plans. We seek talent who are excited by a growth story and enjoy problem solving in an ambiguous and dynamic environment.

Our partners and stakeholders

Acumen places tremendous value on its strategic partnerships and close affiliations with respected organizations which include a formal Strategic Partnership with the U.S. International Trade Administration (ITA) U.S. Department of Commerce, the UK Department for International Trade (DIT) and close working relations with the governments of Australia, New Zealand, Canada and Ireland. We work very closely with the Embassy of India in Washington D.C. and with the federal and state government(s) in India.

Acumen leads and collaborates in thought leadership and policy discussions via close working relationships with the U.S. India Strategic Partnership Forum (USISPF) and the U.S. India Business Council (USIBC), American Chamber of Commerce in India (AMCHAM), British Business Group (BBG), Federation of Indian Chambers of Commerce and Industry (FICCI) and the Confederation of Indian Industry (CII) amongst others. We will be seeking to develop further linkages with similar organizations based in Southeast Asia.

As a Human Resource Partner specializing in South East Asia, you will play a critical role in aligning human resources strategies with business objectives. You will act as a trusted advisor to both employees and management, fostering a positive workplace culture, and ensuring compliance with regional employment laws and regulations. This role requires a deep understanding of the local business landscape and cultural nuances, as well as the ability to implement HR best practices that contribute to organizational success.

Role Summary

The role holder will be

· Serve as a primary contact for Partner Success Director and ICR teams to support day to day activities, operations, calling support, Happay/PO, admin support, monthly data / report follow-ups, etc.

· Serve as a support function for ICRs in reducing their admin, tactical workload.

· Serve as a master in supporting implementation of necessary processes and procedures.

· Responsible to build strong working relationships with ICRs to support implementation of processes that impact delivery and drive optimal results.

· Support the Partner Success Director in overseeing billing/invoicing for client accounts.

· Be responsible for creation – where needed and collation of territory reports – by client and region.

· Assist teams in any training for new hires where applicable under the supervision and monitoring of Partner Success Director · Represent the client for activities where the ICR may not be available.

· Speedily determine when an issue needs to be escalated for resolution.

· Proactively provide timely feedback and advice to the line manager on the management of office and on issues arising from competitor activities, changing business environments, change in student visa policies etc.

· Support Integration of compliance requirements into staff performance appraisals and annual objectives · Function as the voice of the ICRs within Acumen and provide internal feedback on how our services and delivery can better serve our partners.

· Creating and updating competitor university information around market practices admissions process, etc.

Minimum required qualifications

· Bachelor’s degree in business administration, marketing, public relations, management, operations management, or a related field (or combination of education and experience)

· Former ICR or educated abroad for UG or PG

· Demonstrated skill in managing business activities in a globally diverse organisation.

· Strong project management skills · Aptitude with software and technology is a must.

· Excellent communications skills, both verbal and written

· Ability to take the initiative and think critically

· Proven ability to manage multiple priorities while delivering high quality results

· Travel required (approximately 30%) · Enjoy fast paced environment

· Experience with project management software.

Work Experience

· Preferred candidates will have worked for 4+ years in globally diverse organizations and will have at least 2 years in the international education industry, with a detailed understanding of the dynamics of international student recruitment across key source markets.

. Preferred experience of international research collaboration or partnership arrangements between international institutions/faculty.

. Preferred candidates will have a mix of client/partner servicing, Advisory and sales support experience.

How To Apply : If you would like to be considered for this role at Sannam S4, please send your CV with an introduction letter and salary requirements to: manisha.gupta@sannams4.com