Network Engineer

2 months ago

Chennai, India Movate Full time

Position: Engineer - Networking

Job Location: Chennai - Perungalathur

Shift Timings: Night Shift

Interview process: Tech discussion -> managerial discussion

Interested can share your resume with kavitha.kumar@movate.com


Job Description

Roles & Responsibilities

• Troubleshoot all Level 1/ 2 Calls from customers.

• Ensure consistent customer satisfaction.

• Document all communication with customers in the CRM.

• Notify/Discuss with TL/Manager on tickets that require assistance.

• Timely handoff (escalation) of cases that require technical escalation to L3 TAC.

• Plan and constantly work on upgrading tech and product expertise.

• Contribute to the knowledge base/ Tech Forum


Basic Skill Set:

• Good communication skills

• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP,

• FTP, TFTP). • Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d,802.1w.

• Experience in IPSEC VPN/SSL-VPN/NAT/GRE/

• Experience on routing protocols - RIP V1/V2, OSPF, BGP

• CCNA, CCNP, Checkpoint Certification, CCSP certifications


Benefits of Joining Enterprise Support at Movate (Formerly CSS Corp):


• Choice of technology development program available for specializing in engineering support for all engineers.

• Movate provides multi technology career streams for growth of the Engineers.

• Performance based bonus programs.

• Opportunity to move across technologies and product lines using Movate career track program.

• Growth Opportunities to Infrastructure Management services, Consumer tech support services and enterprise technologies services.

Interested can share your resume with kavitha.kumar@movate.com

Immediate joiners preferred

Wishing you all the best

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