Digital sales Support Jewellery Industry 2-4 years
2 weeks ago
Digital sales Support Jewellery Industry with 2-4 years of exp in digital sales support and digital marketing
Industry: Diamond jewellery
salary: Best in industry
Requirements:
1. Bachelor's degree in Marketing, Business, or related field social media & Ecommerce.
2. Proven experience in digital marketing, with a focus on Instagram and/or
Vati platforms.
3. Strong understanding of the jewellery industry and consumer behaviour.
4. Excellent communication skills with the ability to engage effectively with
customers.
5. Analytical mindset with proficiency in data analysis and reporting tools.
6. Creative thinker with a passion for staying ahead of digital trends
Responsibilities:
1. Respond promptly to customer inquiries via various channels such as email,
chat, WhatsApp, Instagram and phone.
2. Provide accurate information about products, services, orders, shipping, and
returns to potential customers.
3. Assist customers in navigating our website, guiding them through the
purchasing process & connecting them to become purchasers through various
sales techniques.
4. Resolve customer complaints and concerns in a professional and empathetic
manner.
5. Collaborate with other teams, such as logistics and technical support, to
ensure timely issue resolution.
6. Maintain a comprehensive understanding of our products, policies, and
processes to provide accurate assistance.
7. Process orders, returns, exchanges, and refunds according to company
guidelines.
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