MES - Run support Lead
3 weeks ago
- Able to support multi-site MES Run Support.
- * Knowledge of Manufacturing process and manage stakeholders communications.
- * Prepare report out templates for leadership team and project stakeholders.
- * Identify and Onboard resources for Run Support and change management as per project requirement.
- * Build Operating Model for MES functionality, application and global Power BI reports monitoring and collaboration with relevant peers.
- * Transition Guidelines from Project execution to Run Support for existing and new site locations utilizing MES.
- * Collect Technical infrastructure, application components and requirements as input for support.
- * Outline escalation path with established Service Level Agreement (SLA) in ServiceNow.
- * Map names, roles, and contact information for key stakeholders.
- * Level of support for MES Application, Power BI reporting and On-prem & Data center instances, Manage Software licenses renewals / subscriptions, AWS services.
- o L1 (monitoring and initial troubleshooting, including Edge-level monitoring)
- o L2 (incident management)
- o L3 (problem management, change management, minor enhancements)
- * Continuous improvement based on KPIs Metrics Report outcomes and Systems Application performance reports.
- * Understand architecture and Infrastructure artifacts.
- * Archiving and maintenance documentation related to support of MES.
- * Support enhancements and new version releases by enabling MES support team members, as required per MSCM.
- * Quick reference to site architecture drawings and server information
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