Jr Technical Support Executive

2 weeks ago

Mumbai, India SAACH Travel Technologies Full time

Job Overview:We are seeking a highly motivated Technical Support Executive to join our team. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a good understanding of APIs and integration concepts. You will be responsible for providing timely and effective support to clients, resolving technical issues, and ensuring seamless system performance in a fast-paced, global environment.Key Responsibilities:• Provide technical and functional support to clients via email, chat, or phone.• Troubleshoot and resolve issues related to APIs, integrations, and system connectivity (GDS/NDC).• Collaborate with internal teams to identify root causes and ensure timely resolution of customer issues.• Utilize ticketing systems and CRMs (e.g., Zendesk, Jira, Freshdesk, Salesforce) for issue tracking and client communication.• Analyze API requests/responses (REST, JSON, XML) and assist customers in understanding technical concepts.• Maintain accurate documentation of issues, resolutions, and client feedback.• Work collaboratively in a team-oriented environment to meet SLAs and enhance customer satisfaction.• Support clients across different time zones, including flexible or rotational shifts as required.Required Skills & Qualifications:• Strong verbal and written communication skills in English.• Previous experience in customer or technical support, preferably in SaaS, travel technology, or B2B software environments.• Basic understanding of API concepts and formats such as REST, JSON, and XML.• Working knowledge of API requests/responses and GDS/NDC connectivity.• Hands-on experience with ticketing tools or CRMs (e.g., Zendesk, Jira, Freshdesk, Salesforce).• Ability to analyze issues logically and explain technical details to non-technical users.• Team-oriented, proactive, and capable of handling multiple priorities in a fast-paced environment.• Willingness to work flexible shifts to support global clients.Desirable Skills:• Experience working with API documentation and payload inspection tools (e.g., Postman).• Basic technical background with understanding of REST/SOAP APIs and system integrations.• Familiarity with GDS systems (Amadeus, Sabre, Travelport) or NDC integrations.• Exposure to Azure Insights or similar monitoring tools.Location: MumbaiEmployment Type: Full-timeExperience Level: 1 – 2 years

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