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Security Managed Services Engineer L2
1 week ago
Skillsets: Administration and Troubleshooting Experience in Forescout NAC (L2 Level)
Location:Chennai,Tamil Nadu,India
Years of Experience:4+ years
Key Roles and Responsibilities:
- Monitors client infrastructure and solutions
- Identifies problems and errors prior to or when they occur
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Investigates first line incidents assigned and identifies the root cause of incidents and problems
- Provides telephonic or chat support to clients when required
- Schedules maintenance activity windows for patching and configuration changes
- Follows the required handover procedures for shift changes to ensure service continuity
- Reports and escalates incidents where necessary
- Ensures the efficient and comprehensive resolutions of incidents and requests
- Updates existing knowledge articles or create new ones
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
- May also contribute to / support on project work as and when required
- May work on implementing and delivering Disaster Recovery functions and tests.
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