IT Lead
2 weeks ago
Position Overview:
We are seeking highly accomplished IT Infra, Operation, ITSM Lead who can be the part of the GEDU IT Infra & Operation Team at GEDU. The person should preferably have worked as Infra, Operation and Network support lead including Azure, Office365. He/she should be driven by business needs, should be a great user advocate, should have good communication skills and ability to inspire people at all levels to follow your customer intimacy.
Key Responsibilities:
• Lead a team of IT support technicians and engineers, providing guidance, mentorship, and support to ensure the timely resolution of technical issues and adherence to service level agreements (SLAs).
• Implement and maintain IT service management best practices, including incident management, problem management, change management, and service request management processes.
• Develop and maintain ITSM documentation, including standard operating procedures (SOPs), knowledge base articles, and system documentation.
• Collaborate with cross-functional teams to identify and implement improvements to our IT infrastructure, including hardware, software, networks, and security systems.
• Monitor the performance and availability of IT systems and infrastructure components, proactively identifying and addressing potential issues to minimize downtime and ensure business continuity.
• Manage relationships with third-party vendors and service providers, ensuring compliance with contracts and SLAs and resolving any issues or escalations in a timely manner.
• Stay current with industry trends and best practices in ITSM and infrastructure management, recommending and implementing new technologies and processes to enhance efficiency and effectiveness.
• Develop and implement IT infrastructure strategies, standards, and best practices to ensure the reliability, scalability, and security of our systems.
• Plan and oversee the deployment of new IT infrastructure projects, including hardware and software upgrades, network expansions, and data center migrations.
• Collaborate with cross-functional teams to gather requirements, define technical solutions, and ensure alignment with business objectives.
• Monitor and analyze IT infrastructure performance, capacity, and availability metrics, and implement proactive measures to prevent downtime and performance issues.
• Establish and enforce IT security policies, procedures, and controls to protect the organization's data and systems from cyber threats and vulnerabilities.
• Provide technical leadership and guidance to the IT operations team, including mentoring and training team members to enhance their skills and knowledge.
• Manage vendor relationships and service contracts related to IT infrastructure and operations, ensuring compliance with SLAs and budgetary constraints.
• Develop and maintain documentation related to IT infrastructure architecture, configurations, and procedures.
Qualifications:
• Overall experience 05-07 Years
• 3+ years of experience in a service industry Educational
• BE/B.Tech/HW & Networking Diploma/MBA or Graduate with relevant experience
• ITIL Certification
• Azure Certification
• CCNA & CCNP Certification
• PMP Certification (Optional)
• Excellent understanding of the AZURE AD, AVIXA Standard, Intune, EDR & XDR.
• Proficient with MS Office Suite ( specially MS xlsx, MS Doc and MS ppt, Visio)
• Good decision-making considering the criticality of needs and trade-offs.
• Practical experience with Active Networking Configuration, Setup and Operational Support CCNA & Arista Certification.
• Strong knowledge of Active Directory, Intune, Multi-Tenant Migration & Support.
• Ability to prioritise the Infrastructure & Operation deployment and Support.
• Excellent understanding of the principles of Active, Passive Networking, DC and Educational AV Requirements
• Excellent communication, both written and spoken, for collaborating with different teams
• Work well in small and huge teams
• Knowledge of design ISMS & ISO guidelines.
• Technical background with knowledge of Active Networking, Domain, Windows Server and Cloud technologies
• Good organisational skills
• Creative and innovative thinking
• Passionate about providing intuitive and excellent user experience.
• Good team player
• Prior experience of working with Global clients Nice to have Skills and Qualifications: Bachelor's degree in Computer Science, Diploma, Information Technology, or a related field;
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