Manager, Data Center Operations

4 weeks ago


Hyderabad, India Blackbaud India Full time

About the role:

The Operations Center Manager will be responsible for managing the day-to-day operations of the Blackbaud-India Operations Center team, including supervising and mentoring technicians, coordinating support activities, escalating issues appropriately, and measuring success against key performance indicators (KPIs). This role requires a blend of technical expertise, leadership skills, and a commitment to customer satisfaction.

What you’ll be do:

  • Team Leadership:
  • Supervise and mentor Operations Center staff, including providing training, quarterly check-ins with each employee, and fostering professional development and technical skills.
  • Schedule and manage team shifts to ensure adequate coverage and maintain service level agreements (SLAs) and key performance indicators (KPIs)
  • Operational Management:
  • Oversee the day-to-day operations of the front line Operations Center, including phone support, chat support, tier 1 ticket management, prioritization, and resolution, and escalation to tier 2 support.
  • Monitor Operations Center metrics and key performance indicators to identify areas for improvement and implement necessary changes.
  • Develop and enforce Operations Center policies, procedures, and best practices to enhance efficiency and effectiveness.
  • Technical Support:
  • Provide advanced technical support and troubleshooting for complex issues that are escalated from Operations Center staff.
  • Collaborate with teams and other departments to resolve customer impacting, system-wide or cross-functional issues.
  • Stay updated with the latest technology trends and solutions to offer informed guidance and support.
  • Customer Service:
  • Ensure high levels of customer satisfaction by maintaining effective communication and addressing feedback or complaints promptly.
  • Analyze customer feedback and support trends to identify opportunities for service improvement.
  • Develop and maintain knowledge base articles, FAQs, and training materials for both customers and staff.
  • Reporting and Documentation:
  • Prepare and present regular reports on Service Desk performance, including key metrics, trends, and front line support statistics.
  • Maintain accurate documentation of support procedures, ticket resolutions, and system configurations.

What you’ll bring:

  • 10+ years of experience in a help desk or technical support role, with at least 5 years in a supervisory role.
  • Strong technical knowledge of IT systems, software, and hardware.
  • Proven leadership and team management skills.
  • Able to work flexible hours as required by business priorities
  • Able to drive minimum requirements of quality, security and operability across the team.



  • Hyderabad, Telangana, India INTEGRATED PERSONNEL SERVICES LIMITED Full time

    Data Center Engineer RoleIntegrated Personnel Services Limited is seeking a skilled Data Center Engineer to join our team. As a Data Center Engineer, you will be responsible for ensuring the smooth operation of our data center infrastructure.About the JobWe are offering a competitive salary range of $85,000 - $110,000 per annum, depending on experience and...


  • hyderabad, India Blackbaud India Full time

    About the role: The Operations Center Manager will be responsible for managing the day-to-day operations of the Blackbaud-India Operations Center team, including supervising and mentoring technicians, coordinating support activities, escalating issues appropriately, and measuring success against key performance indicators (KPIs). This role requires a blend...


  • hyderabad, India Blackbaud India Full time

    About the role:The Operations Center Manager will be responsible for managing the day-to-day operations of the Blackbaud-India Operations Center team, including supervising and mentoring technicians, coordinating support activities, escalating issues appropriately, and measuring success against key performance indicators (KPIs). This role requires a blend of...


  • Hyderabad, India ADSIPL - Telangana Full time

    Amazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible.The location for this job to be discussed, as there may be opportunities in several India locations. This...


  • Hyderabad, Telangana, India Genpact Full time

    VMware/Linux Data Center Operations Engineer Job DescriptionWe are seeking a skilled VMware and Linux data center operations engineer to join our team at Genpact. In this role, you will be responsible for managing and maintaining our VMware and Linux infrastructure within our data center environment.About the RoleThis is an exciting opportunity for a...


  • Hyderabad, Telangana, India ADSIPL - Telangana Full time

    Job OverviewAlexa, Amazon's virtual assistant, is expanding the Data Center management team in India. This position within ADSIPL requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible.The location for this job will be discussed, as there may be opportunities in several India locations.Main...

  • Data Center Operator

    6 months ago


    Hyderabad, India ACL Digital Full time

    **Job Title: Data Center Operation** Preferred Location: Bangalore Required Exp: 1+ Years or Above Rotational Shift/ 6 Days working - Hands on & understanding Working Knowledge of Data Centre technical Operations. - Hands on & Understanding Working Knowledge of Server system operations. - Hands on & Understanding on cable laying, its connectivity, Patching...


  • Hyderabad, India 2104 Merative Technologies India Private Limited Full time

    Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life...


  • Hyderabad, Telangana, India Microsoft Full time

    At Microsoft, we are committed to delivering exceptional cloud services to our customers. As a Critical Environment Program Manager, you will play a key role in ensuring the smooth operation of our data centers.The ideal candidate will have 5+ years of experience in industry and possess a strong background in critical environment infrastructures or physical...


  • Hyderabad, Telangana, India 2104 Merative Technologies India Private Limited Full time

    Job DescriptionData Center Operations Technician is an entry-level position within technology services. The technician is closely supervised with little latitude for independent judgment.The technician works under clearly defined guidelines and has basic skills with a moderate level of proficiency in the technology services functional area.The technician...


  • Hyderabad, Telangana, India ADSIPL - Telangana Full time

    Company Overview:AWS Infrastructure Services owns the design, planning, delivery, and operation of all global infrastructure. We're the team that keeps the cloud running.We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment ensuring customers have continual access to innovative solutions.Job Description:The...


  • Hyderabad, Telangana, India NTT DATA Full time

    About the RoleWe are currently seeking a highly skilled Data Center Network Engineering Specialist to join our team in Hyderabad, Telangana (IN-TG), India (IN).Job Responsibilities:Design and implement network infrastructure solutions with bill of materials and detailed device configurations based on business requirements.Raise and implement network changes...

  • Data Center Engineer

    1 month ago


    Hyderabad, India INTEGRATED PERSONNEL SERVICES LIMITED Full time

    Key Responsibilities :- Data Center Operations : Monitor and manage the performance, uptime, and availability of data center hardware and systems, ensuring that all services run smoothly and efficiently.- Infrastructure Support : Install, configure, and maintain servers, storage, network devices, and other data center hardware. Perform upgrades, patches, and...


  • Hyderabad, Telangana, India Microsoft Full time

    OverviewMicrosoft's Cloud Operations and Innovation (CO+I) team is a driving force behind the company's cloud business, accounting for ~30% of Microsoft revenue through Commercial Cloud. The CO+I Engineering team (CO+IE) delivers critical services and applications supporting datacenter planning, construction, and operation.We own a vast portfolio of...

  • Data Center Engineer

    3 months ago


    hyderabad, India Oracle Full time

    Looking for experienced Data center technicians who are willing to join the Oracle Cloud data center and work on some cutting edge data center technologies. Job description displayed in the job posting Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack...


  • Hyderabad, Telangana, India INTEGRATED PERSONNEL SERVICES LIMITED Full time

    Main ResponsibilitiesOversee data center operations, ensuring optimal performance, uptime, and availability of hardware and systems.Install, configure, and maintain servers, storage, network devices, and other data center infrastructure.Perform troubleshooting, resolve incidents, and minimize service disruptions.Analyze infrastructure usage and performance...


  • Hyderabad, Telangana, India ADSIPL - Telangana Full time

    About the RoleAmazon Web Services (AWS) is seeking an experienced Data Center Operations Engineer in HYD-Infinity to join our team. In this role, you will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space.Key ResponsibilitiesOwnership of all Data Center...


  • Hyderabad, Telangana, India NTT DATA Services Full time

    Job SummaryWe are seeking a highly skilled Data Center Network Infrastructure Engineer to join our team in Hyderabad, India. The successful candidate will be responsible for designing and implementing network infrastructure solutions for our clients.


  • hyderabad, India Blackbaud India Full time

    About the role: The Operations Center Manager will be responsible for managing the day-to-day operations of the Blackbaud-India Operations Center team, including supervising and mentoring technicians, coordinating support activities, escalating issues appropriately, and measuring success against key performance indicators (KPIs). This role requires a blend...


  • Hyderabad, Telangana, India Apee Eskay Enterprises Pvt Ltd Full time

    Drive Excellence in Data Center Cabling ProjectsThe ideal candidate will lead the design, planning, and execution of industry-leading Data Center cabling projects in India.Responsibilities:Oversee end-to-end delivery of Data Center cabling projects from design to integration.Strategically plan projects with meticulous resource allocation and forecasting.Lead...