Senior Content Manager

3 weeks ago

Bengaluru, India Rubick.ai | AI eCommerce Solutions Full time

About us:

Rubick, established in 2015 is one of the fastest-growing eCommerce enablement platforms in the market. We specialize in cataloging and digital readiness for marketplaces, brands, and sellers. Our goal is to support companies in enhancing their sales, streamlining their Go-to-Market strategies, and optimizing costs by providing exceptional catalogs and content, to help improve sales, faster GTM, and cost-efficiently. Rubick is a one-stop solution platform for marketplaces & online businesses. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce businesses.


Rubick has cataloged over 5M SKUs for 200+ leading eCommerce brands like Amazon, Hudson Bay US, Zilingo Singapore, The Luxury Closet-UAE, and Myntra in India, the US, Singapore, and other international markets. Rubick.ai is a recipient of the “Idea2PoC / ELEVATE Award” A Government of Karnataka initiative.


Roles and responsibilities:

  • Own the P&L for respective e-commerce customers.
  • Should understand the content types and services to upsell and cross-sell to existing customers and drive key account management.
  • Working with the Sales team to onboard and integrate new clients
  • Reporting the progress of monthly/quarterly deliveries and initiatives to internal and client teams
  • Manage the billings with the customer as per the agreed date vis-a-vis deliverables
  • Overseeing the daily operations of the content team across different types of clients.
  • Ownership of all end-to-end delivery of written content-related projects.
  • Being the primary point of contact for account managers, editors and writers to address any delivery challenges.
  • Strategically plan the delivery of large-scale enterprise projects independently
  • Client and vendor management skills
  • Mentoring teams to deliver as per customer expectations
  • Lead using numbers – track performance metrics, drive using analytics, report numbers and use them to take corrective action and plan future
  • Use tools to run NPS, CSAT and related surveys to understand and improve customer
  • relationships
  • Enhancing the department’s and organization’s effectiveness by exploring opportunities for process improvement and excellence 3


Skills needed:

  • Graduate in any field
  • Should be from e-commerce background
  • English as a first language in school
  • 5 to 10 years experience in content and/or coordination in client-facing roles
  • Analytics
  • Teamwork, initiative and respect for diversity and planning
  • Exposure to Customer Success

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