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CRM Developer

3 months ago

Mumbai, India Achilles Information Limited Full time

We have an opportunity for a driven, talented and passionate skilled Dynamics 365 CRM Administrator, to join our Application Support team based in our Mumbai office.


Reporting into the Application Support Manager, as a Dynamics 365 Administrator SME you will get a chance to contribute to a range of projects utilising Dynamics 365. As part of a small dedicated Dynamics 365 support team, you will provide development for the Dynamics CRM system that integrates with the new Achilles product platform, and over the next 6 months will take on responsibility for all future customisation and custom workflow activities.


Responsibilities

• Input to technical designs and future development

• Work with product owners and business analysts to elicit requirements & assist in developing design specifications to maximise the benefit of Dynamics 365.

• Work on a daily basis with developers, testers, business analysts, information architects and configurators, as part of a cross functional team in an agile project environment.

• Collaborate with Development, QA and other teams to ensure a smooth transition of deliverables through proper release channels into production.

• Control security, profiles, group access, queues and other set up functions

• Offering continuous improvement suggestions and supporting change

• Deploy and utilise plug-ins and external tools

• Conduct research to identify best practice and discover new system functions


Operational Improvement

• Assist in defining best practice release and deployment process and maintenance activities for Microsoft Dynamics related activities.

• Manage existing tools and systems while transitioning to improved processes and methods.

• Sharing knowledge and supporting other colleagues within the team.

• Provide documentation for change management and best practices.

• Support the Dynamics team with daily activities and assisting with incident management.

Driving Quality

• Takes personal pride in delivering work of the highest standards.

• Sets targets for quality and completeness of work that go beyond the minimum required

• Develops robust processes.

• Actively participates in knowledge sharing and cross-functional networking groups.

• Makes appropriate information and knowledge available to those who have a need for it.

• Responds constructively and quickly to shifting goalposts or changing requirements.

• Copes effectively with rapid change or increased demands.


Knowledge & Experience

• 2 years plus delivery experience administering Dynamics 365

• Hands on experience of technical implementation and deployment of Dynamics 365

• Strong understanding of the Dynamics 365 platform, core modules and technologies

• Appreciation and familiarity of the wider Microsoft stack, how they integrate with Dynamics 365, and understand how they can bring business value to our customers

• Knowledge of development frameworks (SCRUM/Agile)

• You’ll be familiar and comfortable extending Dynamics 365/CRM Online via Plugins, Processes and Web API

• Collaborate with other stakeholders/ end users in the software development lifecycle – PMs, Business Analysts, testing etc.


Qualifications

• Ability to demonstrate significant experience in a similar Dynamics Administrator role.

• Solid experience Dynamics 365.

• Degree in Computer Science or similar.