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Operations Associate

3 months ago

Delhi, India Fleek Full time

About the Company


Fleek is a B2B marketplace for wholesale second-hand fashion. We enable resellers and retail stores to buy from vintage clothing suppliers from around the world. We are backed by top Silicon Valley VCs such as Andreessen Horowitz (a16z), Y Combinator, and founders/CEOs of Depop, Shopify, and Postmates.


About the Team & Role

Fleek is a diverse set of individuals with the single mission of making second-hand the first choice while promoting circular fashion and building a beautiful product experience. Our team of 50+ people spans 7+ countries, with experiences from Google, YC, Uber, Deliveroo, Depop, Cambridge, Oxford, UC Berkeley, and more.


Fleek is looking for a Warehouse Management Specialist to improve our operations on our secondhand fashion platform. We need someone with strong analytical skills, good communication, and a proactive attitude to manage warehouse tasks.

Your main duties will include overseeing quality control (QC), tracking team performance, managing hold orders, and ensuring orders are dispatched on time. You'll also align RTV orders, coordinate with the fulfillment team, and ensure accurate cancellation reasons.

In short, you’ll be responsible for the entire warehouse operation, ensuring everything from QC to dispatch runs smoothly.


Responsibilities


  • QC Monitoring and ensuring QCers are accountable for their work.
  • QC Complaint Tracking and Reporting.
  • Managing Hold Orders and ensuring timely dispatch of approved orders.
  • RTV Order Alignment and coordinating with the fulfillment team for timely fulfillment.
  • Ensuring cancellation reasons are accurately marked and taking regular follow-ups regarding fulfillment.
  • Managing fleet vendor sentiment, payouts, and driver relations.
  • Overseeing failed order pickups and ensuring accurate reason tagging.
  • Providing daily operations review visibility and generating daily backlog reports for the supply team.
  • Monitoring packing operations to ensure efficiency and quality.


Required Skills


  • Proven experience, at least 2 years, in warehouse management or a related field, preferably in the retail or vintage industry.
  • Strong Gsheet and analytical skills for performance reporting and optimization.
  • Good business acumen to understand the broader impact of warehouse operations on overall business success.
  • Team management skills to effectively lead and motivate the warehouse team.
  • Stakeholder and relationship management skills to coordinate with fleet vendors, drivers, and the supply team.
  • Excellent communication skills for clear and effective interaction with all team members and external partners.