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Training Specialist
2 months ago
Job description
Role: Trainer - Cleaning Category
About the Role & Team
Urban Company's India business is divided into three large verticals with several core categories within these
verticals. Each category has an independent user offering and supply pool and is led by a business head.
•Beauty vertical
•Salon : Skin-care services
•Salon : Hair, nails and make-up
•Mens grooming
•Spa therapy
•Treatments
•Home vertical
•AC and appliance repair
•Cleaning and Pest control
•Electricians, Plumbers and Carpenters
•Painting
•Products business (Largely B2B sales)
•Beauty & spa products: Both OEM and private labels
•Water purifiers, RO filters etc.
•Home solutions store
•Cleaning products
•Smart Locks and RO
Job Description:
We are seeking an experienced Trainer for our Cleaning Category to join our dynamic team. The Trainer will play a
crucial role in ensuring the high-quality delivery of home cleaning services in our designated cities. This individual
will be responsible for leading all training initiatives, developing and refining training content, and providing technical
(relating to home cleaning services) and behavioral training to our partners to guarantee a delightful customer
experience.
What You'll Do:
•Lead all training programs for professionals offering home cleaning services in allotted city.
•Develop and refine training content, ensuring it aligns with industry standards and best practices.
•Provide hands-on training and support to professional partners on standard operating procedures (SOPs) to
ensure the delivery of high-quality services.
•Implement strategies to improve service quality through training interventions.
•Lead a team of trainers/professionals, providing guidance and support to ensure consistent training delivery
across all locations.
•Monitor and evaluate the effectiveness of training programs, making necessary adjustments to meet evolving
business needs.
•Collaborate with cross-functional teams to identify training needs and develop targeted solutions to address
gaps.
•Stay updated on industry trends and best practices in training and development for blue-collar workers.
What We Need:
•Bachelor's degree in Hospitality Management, Business Administration, or related field.
•5+ years of experience in top-tier Hotels, Facility Management, or Startups, with a focus on training and
development.
•Strong leadership and communication skills, with the ability to inspire and motivate teams.
•Proven experience in managing teams of trainers/professionals, preferably in hotels or facilities management.
•Demonstrated expertise in developing and delivering training content for blue-collar workers.
•Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
•Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
•Passion for delivering exceptional customer experiences and driving continuous improvement.
At Urban Company we are committed to providing equal and fair opportunities in employment and creating an
inclusive work environment. We endeavour to maintain a work environment free from harassment.
