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Sr Admission Counsellor

2 months ago

Hyderabad, India upGrad Abroad Full time

JOB SCOPE

A successful Admission Profiler excels in initiating contact with potential leads,

thoroughly qualifying them, and cultivating genuine interest and necessity in

upGrad’s programs and offerings.

As an Admission Profiler you will serve as the vital link between upGrad’s

potential learners and our Admission Counsellors. Your primary objective is to

establish a meaningful connection with the learner, understand their

requirements, and effectively arrange Video Counselling [VC] sessions with

our Admission Counsellors.

RESPONSIBILITIES & DUTIES

 Engage with assigned leads and promptly initiate contact through the

auto dialer system.

 Qualify leads by assessing their interest, needs, and eligibility for upGrad's

programs.

 Build rapport, credibility and establish trust with leads through effective

communication and active listening.

 Schedule Video Counselling [VC] sessions with Admission Counsellors for

qualified leads.

 Coordinate schedules and ensure smooth communication between leads

and Admission Counsellors to facilitate the enrollment process.

 Maintain accurate records of lead interactions and follow-up activities in

the CRM system.

BASIC ELIGIBILITY CRITERIA

 Minimum of 1 to 3 years of tele-sales/tele-calling/BPO experience, with at

least 1 year spent in a single company.

 High school diploma [12th pass or equivalent] or graduate.

 Previous experience working a 6-day work week.

 Currently working in the capacity of an individual contributor.

 Proven track record of meeting targets in the existing company.

SKILLS

 Excellent verbal communication skills with an emphasis on fluency in the

English language.

 Ability to listen effectively, build trust with potential learners, and

approach situations with patience and empathy.

 Ability to persuade learners towards attending the Video Counselling [VC]

session to ultimately influence their enrollment decisions.

 Basic proficiency in MS Office Suite & CRM management for

administrative tasks and reporting requirements

KEY PERFORMANCE INDICATORS

 Minimum 300 minutes of talk time over calls per day.

 Schedule/book 5 Video Counselling [VC] sessions per day.

 Connect with a minimum of 80% of your leads each day.

 Consistently meet and exceed weekly revenue targets.

*Note: The above KPIs are indicative and will vary based on the business vertical.

WHY JOIN UPGRAD?

Here are just a few reasons why you should consider joining our team:

 Global Reach, Local Impact: At upGrad, you'll be part of a dynamic,

diverse team that makes a difference on a global scale while creating

opportunities for local communities. With 25 offices worldwide and a

team of over 5100 professionals, upGrad has successfully enrolled over 10

million learners across 70+ countries.

 Award-Winning Excellence: With accolades such as being named the

No.1 startup in India for three consecutive years by LinkedIn's Top

Startups list [2018, 2019, and 2020], upGrad's commitment to innovation

and impact is unparalleled. Additionally, upGrad has earned prestigious

titles such as the ET Best Education Brand 2020 and inclusion in the

esteemed GSV Global EdTech 50 List 2020, further solidifying our

position as a leader in the education technology sector.

 Endless Opportunities: Join upGrad and unlock a world of opportunities

for growth, learning, and personal development. With a team of over

5100 professionals and a global network of partners, upGrad provides

you with the support, resources, and opportunities you need to succeed

and thrive.