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Client Servicing Executive

4 weeks ago

Bengaluru, Karnataka, India Artifex HR Private Limited Full time

Artifex HR is hiring for a client in Bangalore. Our client is a Marketing company who believe that disruption is imminent, incubation is paramount and trust is absolute.

Responsibilities:

Client Relationship Support:

 Assist in building and maintaining strong relationships with clients, acting as a key point of contact for client inquiries and concerns.

 Understand client needs and objectives, supporting the team in translating them into actionable strategies.

 Facilitate smooth communication between clients and internal teams to ensure alignment on project goals and deliverables.

Account Management Support:

 Help manage day-to-day client communications, addressing requests and queries in a timely and professional manner.

 Proactively identify and address client needs to ensure a high level of client satisfaction.

 Support in tracking client accounts and identifying opportunities for service improvements and growth.

Project Coordination and Execution:

 Collaborate with internal teams (creative, digital, media, etc.) to assist in the development and execution of client campaigns.

 Track project progress and ensure timely delivery within scope and budget.

 Assist in addressing any project challenges, ensuring that issues are resolved promptly to maintain client satisfaction.

Strategic Planning Support:

 Assist in preparing reports and presentations for client business reviews.

 Support the team in providing strategic recommendations and insights based on client data and industry trends.

 Help gather feedback from clients to enhance campaign strategies and identify new opportunities.

Financial Management Support:

Assist in tracking client budgets, ensuring that costs are in line with expectations.

 Help prepare estimates, quotes, and invoices, ensuring timely submission and payment collection.

 Support the team in monitoring financial performance and resolving any discrepancies.

Team Support and Collaboration:

 Work closely with the Client Servicing Manager and cross-functional teams to ensure seamless project execution.

 Contribute to a collaborative team environment by offering ideas, insights, and support on client-facing projects.

 Participate in team meetings and client discussions to ensure alignment and support for ongoing projects.

Quality Assurance and Client Engagement:

 Monitor client satisfaction, tracking engagement metrics, and escalating any issues that could impact service quality.

 Assist in conducting client feedback sessions and surveys to identify areas for improvement.

 Help implement operational improvements to enhance client service

delivery and ensure satisfaction.

Minimum Requirements/Qualifications:

Bachelor's degree in Marketing, Communications, Business Administration, or a related field.

1-2 years of experience in client servicing, account management, or a related customer-facing role.

Strong interpersonal and communication skills, with the ability to support effective client and team interactions.

Ability to manage multiple tasks, prioritizing effectively to meet client needs and deadlines.

Strong organizational skills and attention to detail.

Ability to work in a fast-paced environment and handle multiple client priorities simultaneously.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM tools and project management software.

Client-focused with a proactive attitude to solving problems and enhancing the client experience.

CTC - Up to 8 LPA