Customer Care Representative
17 hours ago
Company Description
Powersutra is a unique provider of professional work wear for women, offering quality and variety without compromising on affordability or fit. Powersutra aims to provide customized and individualized corporate wear to meet the needs of working women. The company is located in Gurugram and offers a solution to the frustrating and time-consuming process of finding the right office wear.
Role Description
This is a full-time on-site role for an Ecommerce Merchandiser cum Customer Care at Powersutra in Gurugram. The role will involve managing ecommerce merchandising which will include order processing from shopify for standard and customised orders, customer care operations including replying to customers' emails, messages and phone calls. Guiding the customers on sizing and placing the order. Co-ordinating with the dispatch team and production team to fulfill the orders timely. Taking feedback of the customers for their orders and trying to convert the abandoned carts to increase conversions.
Qualifications
- Communication and Customer Service skills
- Sales and Retail experience
- Marketing knowledge
- Strong interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Experience in ecommerce or fashion industry is a plus
- Bachelor's degree in Business, Marketing, or related field
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