Program Manager
5 days ago
Job Title: Program Manager - Strategy and Innovation Collections
Job Description
We are seeking a strategic and innovative Program Manager to lead and enhance our collections initiatives. This role requires cross-functional collaboration to maintain quality and performance in our collections processes. The role will manage the Secured portfolio of the write-off cases (Bucket 12+) primarily in TW business and UCL business.
Key Responsibilities
- Analyze the collections funnel to identify and implement initiatives that improve efficiency and align with strategic goals.
- Develop and manage budgets for projects to ensure financial accountability and achievement of established goals.
- Present regular updates to management on collections efficiency, including Root Cause Analysis (RCA) for any deviations from the status quo.
- Collaborate with cross-functional teams to drive transformation and implement new technologies across audit, governance, and customer service.
- Identify key requirements for cross-functional teams and external vendors to enhance customer satisfaction and service delivery.
- Monitor daily allocation and performance metrics to ensure process efficiency and identify areas for improvement.
- Design channel allocation strategies to optimize process flow and achieve last-mile delivery targets.
- Run pilots for various initiatives, such as in-housing, to measure success and inform future strategies.
- Identify cohorts for targeted initiatives to enhance customer engagement and retention.
- Run a command center to track daily performance against created strategies and targets.
- Provide monthly product performance reporting to support process improvements and management reviews.
- Support product managers through market analysis, forecasting, and reporting to foster team learning and development.
Knowledge:
Expertise in collections, product analysis, and the ability to integrate and analyze information for management presentations.
Skills:
Proactive problem-solving, result-oriented decision-making, teamwork, innovation, collaboration, strategy-making, and team management skills.
Attitude:
Strategic, innovative, and committed to continuous improvement and collaboration.
Qualifications:
10+ years of experience in business or product development, with the last 2-3 years specifically in collection management (preferably in two-wheeler loans).
Reports to: Head Strategy and Innovation – Collections
Company Overview:
We are one of India’s fastest growing NBFCs, Disbursing a loan every 30 seconds. On the corporate lending front, we have extremely strong relationships with over 2000 high growth companies. Finance made Easy. There simple words, that drive India’s Next Gen Ultra lean Credit Champion - Hero FinCorp. Incorporated in Dec 1991 as Hero Honda Finlease Limited; the Restructuring of our parent company Hero MotoCorp Ltd, let to our present form as Hero FinCorp Ltd. We will spare no effort in upping the ante to record success and break new ground; with our diverse and competitively priced products, repertoire of marquee clients, extensive geographic presence and outstanding customer experience. Our vision is to be A financier of Choice and become a one stop financial services company, by offering world class products through innovation and team work.
Industry: Financial services
Company Size: Massive (1001+ employees)
Technologies to be used: Reporting tools, data integration and analysis software
Team Culture: Clearly defined roles
Benefits: Car Policy, Medi Claim, GLIC, GPA
Employment Type: Full-time Employee
Experience level: 10-15 years
Selection Process: Reviewing of applications and CV Screening, Screening Call, Assessment Test
followed by Interview
Notice Period: Must join in 60 days
Relocation Assistance: Yes
Mode of Work: In-office
Location: Downtown, Gurgaon Haryana
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