Technical Support Engineer

1 month ago

Chennai, India TivonaGlobal Technologies Full time

We are looking for a Technical Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolve our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in understanding the needs of our customers and help shape the future of customer support. Your ability to work in complex web application environment will also make you an ideal candidate.


Job Responsibilities


  • Respond to issues/questions reported through Calls, Chats, Emails
  • Configure, Troubleshoot and Resolve customer issues.
  • Ticket Creation/Validate/Troubleshoot/Escalate/Close within SLA
  • Validate the issue to eliminate false alarms, misunderstanding
  • Probe the customer for more information to have what we need to resolve the issue
  • Educate customers on the new features available in the product
  • Analyze and create a engineering Bug/Feature Request
  • Escalate to next level/engineering team if required
  • Keep the customer updated at regular interval on the case progress
  • Keep respective internal stakeholders informed/looped
  • Monitor case statuses and keep it up to date with information from customer and internal teams
  • Assist with configuring user profiles, permissions, alerts, settings..etc
  • Create KB articles on any gaps, new process
  • Provide daily shift updates on summary of calls/emails/chat


Skill Set and Requirement


  • Good Communication Skills(Written & Verbal) and Interpersonal skills
  • Experience providing Product or Application Support to customers in the US Region
  • Knowledge on any of the CRM Tools like JIRA, Salesforce, Zoho Helpdesk, Zen Desk etc
  • Knowledge on Basic Linux, Networking, Any database or SAAS based Web Applications
  • Strong troubleshooting skills
  • Good knowledge on Customer/tech support processes
  • Ability to work shifts.


Qualifications


  • Must be based out of Chennai and have 1 to 3 years of experience in the area of Technical Support / Product Support or Application Support
  • This is a 24/7 Project and you will be required to work in shifts


  • Technical Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India HappyFox Full time

    We are looking for Technical Support Engineers. You will work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team.Responsibilities:Investigate and identify root cause of customer issues and drive resolutions across various teamsProvide expert level technical support and deal with issues escalated by...

  • Technical Support Engineer

    4 weeks ago

    Chennai, India HappyFox Full time

    We are looking for Technical Support Engineers. You will work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team.Responsibilities:Investigate and identify root cause of customer issues and drive resolutions across various teamsProvide expert level technical support and deal with issues escalated by...

  • Technical Support Engineer

    1 month ago

    Chennai, India HappyFox Full time

    We are looking for Technical Support Engineers. You will work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team.Responsibilities: Investigate and identify root cause of customer issues and drive resolutions across various teamsProvide expert level technical support and deal with issues escalated by...

  • Technical Support Engineer

    4 weeks ago

    chennai, India HappyFox Full time

    We are looking for Technical Support Engineers. You will work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team. Responsibilities: Investigate and identify root cause of customer issues and drive resolutions across various teams Provide expert level technical support and deal with issues...

  • Technical Support Engineer

    1 month ago

    Chennai, India Viavi Solutions Inc. Full time

    Summary: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix...

  • Technical Support Engineer

    4 weeks ago

    chennai, India Viavi Solutions Inc. Full time

    Summary: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or...

  • Technical Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India CommScope Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.CommScope is looking to add a Technical Support Engineer to join our team.The Team:Ruckus Networks Customer Support and Services (CSS) is a globally distributed team functioning with a unified operations model. We are excited to be modernizing our business...

  • Technical Support Engineer

    3 weeks ago

    Chennai, Tamil Nadu, India Broadcom Inc. Full time

    Please Note:If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In >Create Account)2. If you already have a Candidate Account, please Sign-In before you apply.Job Description:As a Technical Support Engineer in VMWare by Broadcom SD-WAN, you will take your vast knowledge of Networking technologies...

  • Technical Support Engineer

    3 weeks ago

    Chennai, Tamil Nadu, India Broadcom Inc. Full time

    Please Note : 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: As a Technical Support Engineer in VMWare by Broadcom SD-WAN, you will take your vast knowledge...

  • Technical Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Sisco Jobs Full time

    Job Title: Technical Support EngineerLocation: Chennai, IndiaJob Type: Full-TimeIndustry: Technology / Customer Support

  • Technical Support Engineer

    2 months ago

    Chennai, India Sisco Jobs Full time

    Job Title: Technical Support EngineerLocation: Chennai, IndiaJob Type: Full-TimeIndustry: Technology / Customer Support

  • Technical Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India TivonaGlobal Technologies Full time

    We are looking for a Technical Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolve our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...

  • Technical Support Engineer

    1 month ago

    Chennai, India Broadcom Inc. Full time

    Please Note : 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: As a Technical Support Engineer in VMWare by Broadcom SD-WAN, you will take your vast...

  • Technical Support Engineer

    3 weeks ago

    Chennai, Tamil Nadu, India TivonaGlobal Technologies Full time

    We are looking for a Technical Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolve our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...

  • Technical Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India Electrobrain modern technologies pvt ltd Full time

    Apply for Technical Support Engineer, Electrobrain Modern Technologies Pvt Ltd in Chennai ,Delhi ,Gurgaon ,Kolkata ,Mumbai for 3 - 8 Year of Experience on

  • Technical Support Engineer

    1 month ago

    Chennai, Tamil Nadu, India Electrobrain modern technologies pvt ltd Full time

    Apply for Technical Support Engineer, Electrobrain Modern Technologies Pvt Ltd in Chennai ,Delhi ,Gurgaon ,Kolkata ,Mumbai for 3 - 8 Year of Experience on

  • Technical Support Engineer

    1 month ago

    Chennai, India Electrobrain modern technologies pvt ltd Full time

    Apply for Technical Support Engineer, Electrobrain Modern Technologies Pvt Ltd in Chennai ,Delhi ,Gurgaon ,Kolkata ,Mumbai for 3 - 8 Year of Experience on TimesJobs.com.

  • Technical Support Engineer

    2 weeks ago

    Chennai, Tamil Nadu, India CommScope Full time

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. CommScope is looking to add a Technical Support Engineer to join our team. The Team: Ruckus Networks Customer Support and Services (CSS) is a globally distributed team functioning with a unified operations model. We are excited to be modernizing our...

  • Technical Support Engineer

    3 weeks ago

    Chennai, Tamil Nadu, India Getinz Techno Services Full time

    Hiring for a leading SAAS Product company based in ChennaiAbout the JobAs a Technical Support Engineer, you will play a crucial role in ensuring client satisfaction by providing timely and effective technical assistance.Roles and ResponsibilitiesHandle incoming support calls, emails, and chat messages from clients experiencing technical issues.Diagnose and...

  • Technical Support Engineer

    4 weeks ago

    Chennai, India TivonaGlobal Technologies Full time

    We are looking for a Technical Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolve our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...