ServiceNow Developer

1 month ago

Pune, India Creospan Inc. Full time

Creospan is a growing tech collective of makers, shakers, and problem solvers, offering solutions today that will propel businesses into a better tomorrow. “Tomorrow’s ideas, built today” In addition to being able to work alongside equally brilliant and motivated developers, our consultants appreciate the opportunity to learn and apply new skills and methodologies to different clients and industries.


Job Title: ServiceNow Developer

Location: 411014, Pune, Maharashtra (Hybrid)


Job Description

  • Bring ServiceNow expertise to the team that develops, maintains and enhances the service delivery and management on ServiceNow.
  • Architecting/Developing solutions for new user-facing and agent-facing experiences and features using CSM Workspace, Service Portal, Virtual Agent and other channels in ServiceNow.
  • Strong knowledge on CSM, ITSM, CMOS, CSM Configurable Workspace, CSOM, ITOM
  • Case management implementation as a hybrid of CSM & ITSM combining features of both to define an entire Case life cycle.
  • Modelling Cls in CMOS to conform to products and services to supplement CSM & ITSM flows
  • Specifically proficient in the UI Builder environment to configure and customize CSM Workspace.
  • Engaging with Enterprise Architects on HLAs and defining new solutions
  • Design and develop workflows, sub-flows, business rules to orchestrate the various service assurance flows
  • Planning and overseeing releases and deployment towards the various MVPs that are identified
  • Monitoring operational metrics and taking actions to keep availability & reliability within the SLAs
  • Optimizing flows & components for maximum performance and efficiency.
  • Guiding the team on best practices for efficient and streamlined delivery of software to production.
  • Guiding teams on maintaining security posture and code quality of applications keeping the tech debt in check
  • Identifying chronic production issues, pain points of customers by evaluating feedback and monitoring the NPS to maintain it above the required threshold
  • Working with Quality Assurance, UAT & Product on Support teams to support releases, troubleshoot progression/regression issues, integration & E2E testing and implement deliverables as per the targeted timelines.
  • Leverage Platform features to build proof-of-concepts that help build customer experiences, reduce pain points in the current experience, provide delight factor to customers.

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