dialer operation executive
2 weeks ago
DIALER OPERATION EXECUTIVE
FRESHERS DO NOT APPLY. STUDENTS DO NOT APPLY. IF YOUR CURRENT JOB TITLE DOES NOT MATCH SIMPLY DO NOT APPLY.
ANNUAL CTC ON OFFER: 2 LPA TO 4 LPA (MAXIMUM 20% HIKE ON YOUR CURRENT CTC)
ONLY PEOPLE WITH FOLLOWING JOB TITLES MAY APPLY:
DIALER EXECUTIVE
OPERATIONS MANAGER
WFM ASSOCIATE / EXECUTIVE
RTA EXECUTIVE / ASSOCIATE
APPLY ONLY IF YOU HAVE AT LEAST 2 YEARS OF EXPERIENCE IN MANAGING OUTBOUND DIALER SUCH AS LIVE VOX, GO AUTO DIAL, VICI DIAL, AVAYA, GENESIS OR FIVE 9.
HIRING DIALER OPERATION EXECUTIVES IN KOLKATA 700088. THIS POSITION IS ONLY FOR PEOPLE BASED OUT OF KOLKATA OR WILLING TO MOVE TO KOLKATA ON IMMEDIATE BASIS.
PLEASE DO NOT APPLY UNLESS YOU HAVE WORKED IN THE WFM / RTA/ DIALER MANAGEMENT TEAM FOR ATLEAST 2 YEARS.
ANNUAL CTC ON OFFER: 2 LPA TO 4 LPA (MAXIMUM 20% HIKE ON YOUR CURRENT CTC)
CANDIDATES SHOULD BE WILLING TO WORK IN NIGHT SHIFT
CANDIDATES MUST POSSESS EXCELLENT ENGLISH COMMUNICATION SKILLS
Responsibilities:
- Real Time Agent Performance Monitoring
- Meeting client / management defined KPIs and SLAs
- Data / List Uploading in Dialer
- Data reporting and management in Dialer
- Responsible for connectivity, controlling failed rate / abandonment
- Data churning strategy and implementation
- Connectivity and Business improvement analysis
- DNC Scrubbing
- Downtime tracking and reporting
- Channels / PRI level monitoring
- CLID performance monitoring
- Timely revert to escalations
- Real Time Analysis of Agents Performance
- Creating various Performance Reports using MS Excel and Google Sheets
- Well versed with MS Excel functionalities such as Pivot table, V-look up, etc
Requirements:
- Good communication skills
- Excellent knowledge of MS excel
- Should be able to identify the deviation in data behavior and correct it with proper corrective and preventive measures
- Maintaining KPIs and SLAs
- Minimum Qualification Higher Secondary
- 1 to 2 Years of Dialler Experience (Live Vox / Five 9/ Vicidial / Go Auto Dial / Genesys/Avaya etc)
- Experience of working on US debt collections process would be an advantage
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