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Clarity PPM

3 months ago

Bengaluru, India Wipro Full time

Job Role: Clarity PPM


Basic Qualifications

• Minimum of Bachelor’s degree or equivalent

• Experience in Clarity PPM 15.x and above; Hands-on experience on New UX is required.

• Good knowledge of CA Clarity administration and Third-Party Integrations.

• As a L3 Support Engineer, responsible for Production Release Management, UAT Support and stakeholder management

• Responsible for close collaboration with L1 and L2 teams,

• Monitoring the application and working with Dev teams closely to resolve high priority issues

• Collaborate closely with the product vendor to work on quarterly upgrades and maintenance activities.

• Creating SOPs and mentoring other team members/stakeholders around support processes

• Have good functional knowledge in various modules of Clarity- Project Management, Resource Management, Time Management, Demand Management, Financial management and Clarity studio.

• Strong interpersonal, and Client interfacing skills matched with the ability to manage stress, change and timelines effectively.

• Enhance a positive customer experience by creating high quality knowledgebase documents

Experience with BI technologies like PowerBI, Jaspersoft preferred.

• Process-oriented with strong analytical and problem solving skills; applies both innovation and logic to tackle complex problems

• Excellent verbal, written, and presentation skills with both technical and non-technical audiences

• Clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions

• Must have a strong analytical acumen, problem solving skills, strategic thinking, attention to detail and interpersonal skills


Preferred Qualifications

• 5-7 years of work experience and a Bachelor’s Degree or

• 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

• Experience in working with agile workflow management tools like JIRA preferred

• Experience with Support Processes and Release Management

• Proven ability in supporting a global Clarity PPM platform.

• Understanding of support best practices