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Engineer

5 months ago

Chennai, India Movate Full time

Warm greetings from Movate, Chennai


We are hiring for TAC_Network Engineer based of Chennai_Ambit IT Park


Immediate to 30 days Joiners can apply


Inbox your resumes to Deebathra.Abrahamgnanadass@movate.com


Role: L1 Engineer

Location: Chennai (Ambit IT Park)

Shifts: Flexible to work in Night Shifts

Graduation is must

Excellent Communication Skills

Mandate: CCNA , CCNP(Trained or Certified)

Minimum 2 years of work experience in Networking


Job Responsibility:

  • Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues.
  • Troubleshoot Product, Codes and Configuration issues
  • Ensure consistent customer satisfaction
  • Document all communication with customers in the CRM
  • Interface with international customers (via Phone Support)
  • Timely handoff (escalation) of cases that require technical or political to L2 TAC


Primary Skills:

OSI layers – detailed understanding of each layer’s function and relevant protocols that operates at each level

TCP/IP – thorough understanding and clear explanation about windowing/handshake mechanism

MAC header structure and use of each fields

IP header structure and use of each fields

ARP – how ARP works in a Layer 2 and Layer 3 communication

Mac address table fields and how a switch uses MAC table for switching decisions

ARP table and how a switch uses ARP table

Routing Table fields and how a Router uses routing table for routing decisions

DHCP protocol messages (clear understanding of DORA process)

DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN)

thorough understanding of Broadcast domain and Collision Domain

thorough understanding of Unicast, Multicast and Broadcast traffic

thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage

thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication)

Difference between Routing and Routed protocols

Good troubleshooting approach (from Level 1 to 7 of OSI)

How ARP learns the mac address in same subnet and different subnet

Difference between hub,layer2 switch and layer 3 switch and router

DHCP DORA process sender IP,mac and port number and destination IP,mac and port number

OSI: how to troubleshoot in network with help of OSI model.

Data link header

Ip header

TCP header


Look into Wireshark capture

1:ARP learning process and it's flavour

2:How switch learns the mac address

3: DHCP server and Client communication in same network and different network

4:OSI headers

Protocol and port number working

OSI layer model and its learning of encapsulation and decapsulation

5: IP Addressing and Subnetting

6: Difference between layer two and three switch



Thanks,

Deepu

Deebathra.Abrahamgnanadass@movate.com