Delivery Head

3 weeks ago

Chennai, India Photon Full time

Role: Delivery Head

Title: VP

Reports to: EVP – Global Head of Delivery

Location: Chennai, Bangalore


Job Summary:


The Delivery Head is a senior leadership role responsible for overseeing the successful delivery of services to key clients. This position ensures that projects and engagements are delivered on time, within scope, and in line with client expectations. The role combines leadership, strategic thinking, and operational expertise to manage client relationships, lead delivery teams, and drive operational excellence across multiple accounts. The Delivery Head acts as the key point of contact for our strategic clients, ensuring highquality service and fostering long-term partnerships.


Key Responsibilities:


• Client Relationship Management:

o Serve as the senior client liaison and strategic partner, ensuring alignment between client objectives and the company's delivery capabilities.

o Build and maintain strong relationships with key stakeholders within the client organization, providing regular updates and proactively addressing client concerns.


• Delivery Oversight:


o Lead, oversee, and manage the delivery of services across multiple client accounts, ensuring that timelines, quality standards, and budgetary constraints are met.

o Work closely with project managers, delivery teams, and functional leaders to ensure smooth execution of client projects.

o Monitor and manage project progress, resolving issues as they arise, and ensuring continuous improvement in delivery processes.


• Team Leadership & Development:


o Manage and mentor a team of delivery managers, Program managers, project managers, and technical experts, ensuring they have the resources, support, and training they need to succeed.

o Foster a collaborative environment focused on high performance, innovation, and client-centric solutions.


• Strategic Planning & Execution:


o Develop and execute delivery strategies that align with client business goals and organizational objectives.

o Identify opportunities for upsell, cross-sell, and expansion of service offerings within the client portfolio.

o Lead the preparation and execution of delivery plans, resource allocation, and capacity planning to ensure efficient service delivery.


• Financial & Resource Management:


o Manage account financials, including budgeting, forecasting, and tracking profitability across the client portfolio.

o Ensure optimal allocation of resources to meet client needs and maximize the profitability of engagements.


• Continuous Improvement & Innovation:


o Drive a culture of continuous improvement by identifying process inefficiencies, introducing best practices, and implementing new tools or technologies.

o Ensure that delivery teams are equipped with up-to-date knowledge, methodologies, and resources.


• Risk & Issue Management:


o Identify potential risks related to project delivery and proactively implement mitigation strategies.

o Address and resolve escalated client issues, ensuring timely resolution and client satisfaction.


• Performance Metrics & Reporting:


o Establish and track key performance indicators (KPIs) to measure the success of delivery initiatives.

o Provide regular reporting to senior leadership and clients on project status, milestones, risks, and financial performance.


Qualifications:


• Education:


o Bachelor's degree in Business Management, Engineering, Computer Science, or a related field. An MBA or relevant advanced degree is a plus.


• Experience:


o 15+ years of experience in client delivery or project management roles, with at least 10 years in a leadership position.

o Proven experience in managing large, complex client accounts (>200 team members)

o Strong background in managing cross-functional teams and delivering services within scope, budget, and timelines.


• Skills & Competencies:


o Strong leadership and team management skills, with the ability to inspire and guide teams toward successful project outcomes.

o Excellent communication, negotiation, and interpersonal skills, with the ability to engage and influence senior client stakeholders.

o In-depth knowledge of project management methodologies (e.g., Agile, Waterfall, Hybrid).

o Strong financial acumen, including budget management and resource planning.

o Problem-solving abilities and a proactive approach to risk and issue management.

o Ability to thrive in a fast-paced, dynamic environment with multiple priorities and deadlines.

o Proficient in Agile ways of working and a deep understanding of its implementation in project delivery

o Good understanding of both Development and support programs and having experience in leading both types of engagements


Key Attributes:


• Strategic thinker with a client-centric approach.

• Excellent problem-solving and conflict resolution skills.

• Strong business acumen and understanding of industry trends and challenges.

• Ability to adapt quickly to changes in client needs and project scope.

• Demonstrates a high level of emotional intelligence in managing client relationships and leading teams.


Benefits:


• Competitive salary and performance-based incentives.

• Health insurance.

• Opportunities for career growth and professional development.

• Tax saving flexi benefits.


This role requires a dynamic leader who can balance operational excellence with strategic thinking, while maintaining the highest standards of client satisfaction and delivery. If you have a passion for driving client success and delivering high-quality solutions, we encourage you to apply selected.

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